BSOD A corruption was discovered in the file system structure on volume C:. The exact nature of the corruption is unknown. The file system structures need to be scanned online.

When i restart windows i get various BSOD errors. sometimes memomory management sometimes error 0xc000021a. 

Below is the most recent error i had in the event viewer 

Log Name:      System
Source:        Ntfs
Date:          2018-04-29 2:25:03 PM
Event ID:      55
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-0PO52EF
Description:
A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Ntfs" Guid="{DD70BC80-EF44-421B-8AC3-CD31DA613A4E}" />
    <EventID>55</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-04-29T18:25:03.867425900Z" />
    <EventRecordID>2829</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="224" />
    <Channel>System</Channel>
    <Computer>DESKTOP-0PO52EF</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriveName">C:</Data>
    <Data Name="DeviceName">\Device\HarddiskVolume5</Data>
    <Data Name="CorruptionState">0x1c</Data>
    <Data Name="HeaderFlags">0x822</Data>
    <Data Name="Severity">Critical</Data>
    <Data Name="Origin">File System Driver</Data>
    <Data Name="Verb">Force Proactive Scan</Data>
    <Data Name="Description">The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
</Data>
    <Data Name="Signature">0xe2b3f0fb</Data>
    <Data Name="Outcome">Pseudo Verb</Data>
    <Data Name="SampleLength">0</Data>
    <Data Name="SampleData">
    </Data>
    <Data Name="SourceFile">0x42</Data>
    <Data Name="SourceLine">1441</Data>
    <Data Name="SourceTag">345</Data>
    <Data Name="AdditionalInfo">0x10000102</Data>
    <Data Name="CallStack">NTFS+0x1bc49c, NTFS+0xfba92, NTFS+0x1bc39d, ntoskrnl+0x3b4d5, ntoskrnl+0x116c07, ntoskrnl+0x17d366</Data>
  </EventData>
</Event>

Also this is the link to my dump files, minidump as well as the MEMORY.dmp 

https://1drv.ms/f/s!Ard-Q-hUu4iihEdX2XX1xu-PqyAd

Hi , I am Rob, an independent and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

BugCheck C1, {fffffd8a10dc6e30, fffffd8a10dc6d55, c741ca, 32}
*** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by : aswbidsdrivera.sys ( aswbidsdrivera+1971f )

aswbidsdrivera.sys dated 2/22/2018 Avast.

I would fully uninstall Avast and only use Windows Defender (which is what I do use on all my systems). After uninstall run the Avast Removal Tool to prevent trouble causing remnants.

Avast - Uninstall Utility
http://www.avast.com/uninstall-utility

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...

Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Hi Mayur. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Run a full disk check on all partitions: https://www.groovypost.com/howto/check-hard-dri...

If necessary run it from the Command Prompt from Repair Mode or booted media:
https://www.raymond.cc/blog/running-a-check-dis...
https://www.tenforums.com/tutorials/2294-advanc...

Once you do that if indicated then run bootable hard drive diagnostics to know for sure it's condition: http://blog.nowherelan.com/2013/04/04/boot-seat...


To create Windows 10 Installation Media install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m....

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair My Computer, then Advanced Troubleshoot Options to Command Prompt to run Disk Check, or Reset to reinstall Windows saving your files.

If all else fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
Windows MVP 2010-2020 (ret).
Millions helped via my tutorials and personally in forums for 14 years.
Please notify me in my articles' Comments if a tutorial link is outdated or ads intrude.

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The above was the Memory Dump however two of the minidumps were even more troubling. The 3rd dmp file was corrupt (042818-15890-01).

BugCheck EF, {ffffd98c1cd43240, 0, 0, 0}
ETW minidump data unavailable
Probably caused by : ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ff )

BugCheck C000021A, {ffffba8473138290, ffffffffc0000428, 0, 14e8dc40000}
ETW minidump data unavailable
GetPointerFromAddress: unable to read from fffff802dfc80188
Probably caused by : ntkrnlmp.exe ( nt!NtSetSystemPowerState+b90

ntkrnlmp.exe is a Windows component which means something else drove it into fault.

Both of those are usually a hardware issue though they could also be caused by Avast (or any 3rd party antivirus that might be used).

If removing Avast does not help use the below methods :

1. Remove ALL power then reseat the cards, memory, and cables (on both ends when possible).

How To Reseat Expansion Cards
http://pcsupport.about.com/od/fixtheproblem/ss/...

How to Reseat a Desktop Memory Module
http://pcsupport.about.com/od/fixtheproblem/ss/...

How to Reseat Internal Data and Power Cables
http://pcsupport.about.com/od/fixtheproblem/ss/...

Reseating your RAM, Video Card, and Hard Drive
http://www.youtube.com/watch?v=DLxNPBQBfT8


2. Run the memory tests (see methods below).

3. As needed use ALL the methods in the troubleshooters below.

4. After ALL the above if needed run Driver Verifier again to see if it can indicate a CAUSE.

--------

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

Keep in mind that the odds are hardware is involved and you can't fix hardware with software.

BCCode: EF 0x0000000EF <-- read this link
http://www.faultwire.com/solutions-fatal_error/...*1237.html?order=date

======

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AS ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

======

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

=====

After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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After running the check disk that Greg suggested, try running these next two checks:

********************

After ChkDsk is done go back to the admin prompt and run following commands, one at a time to Repair The Installed Windows Image


this command performs Window repair operations automatically:

Dism /Online /Cleanup-Image /RestoreHealth

DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.

https://docs.microsoft.com/en-us/windows-hardwa...

*********************

https://support.microsoft.com/en-us/help/929833... - Process shown with pictures

In start menu type “PowerShell”

Right Click on the result and select “Run as Administrator”

Type (or paste) the following command and press <enter> to Scan the integrity of all protected system files and replace incorrect versions with correct Microsoft versions.

sfc /SCANNOW

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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Though Rob has explained everything, but I think a disk check is neccessary.
Download and run HDTune .

http://www.hdtune.com/

Select the Disk where OS is installed.

Make screenshots of the following
the health
the error scan
the benchmark
Post back the screenshots.
Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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i did a clean install of windows 10 with the new 1803 update. If i have anymore errors i will create a new question. Thank you for your help 

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That was a very good move! and happy to help.

If you don't have any more questions, feel free to choose a rating and have a great day!"
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated April 20, 2024 Views 10,165 Applies to: