Basic Troubleshooting. Hardware / Windows.

Technical Level : Basic


Troubleshooting steps that may enable you to resolve simple problems on your own.


Before undergoing any troubleshooting steps, make sure your data has been backed up.


Restart the computer. 
A shutdown followed by a cold start can correct some problems.

Make sure that the computer has enough disk space.

Insufficient space can become a problem.
For more information about how to check your disk space, go

Clear the Browser cache/cookies.

For Internet Explorer: Press CTRL+SHIFT+DEL simultaneously and click Delete.
For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data.
For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now.

(Other Browsers are similar)

Install the latest updates for your computer.

Visit your Computer Manufacturers Support site, or Microsoft update site here

Verify that your Malware application is working.

Check for current definitions, and then scan your system.
As an alternative the free Microsoft Safety Scanner is

Search Microsoft Community.

Most Forums include a Search box for this purpose.

A similar question to yours may have already been answered.

Visit the Getting Started page here
Frequently Asked Questions are

Use online Search Engines.

Use Bing, Google, or Duck Duck Go to search for answers.

Review the Manufacturer/ Owner's Manuals.

They often include specific troubleshooting steps.
If you do not have your Product Manual, you may be able to download a copy from the Manufacturer's website.

Contact a friend or associate who is knowledgeable in these matters.

Further Reading
Hardware and software vendor contact information

Should you have a question about this topic please 'Ask the Community.'

If this wiki has proved helpful please click me too at the bottom of the wiki.

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Last updated April 10, 2021 Views 53,295 Applies to: