Applications using directshow crash after Windows update KB4013429 - Microsoft DTV-DVD Video Decoder

We just had 2 customers calling because one of our programs is crashing when trying to play .mp4 files. They both updated windows yesterday night.

After investigating, this is the filter responsible:

Microsoft DTV-DVD Video Decoder
C:\Windows\SysWOW64\msmpeg2vdec.dll
{212690FB-83E5-4526-8FD7-74478B7939CD}
Using GraphStudioNext and trying to render any .mp4 file with logging enabled shows that this filter is the last one directshow tries to automatically load before crashing.
Even trying to manually add that filter to an empty graph makes the program crash.

Renaming that file to something else avoids the crash.

The file is protected by TrustedInstaller, so you will have to take ownership of that and then give yourself permissions to rename it

yes. also visualsubsync enhanced module CompPkgSup.DLL

Nome dell'applicazione che ha generato l'errore: VisualSubSyncEnh.exe, versione: 1.2.18.0, timestamp: 0x2a425e19
Nome del modulo che ha generato l'errore: CompPkgSup.DLL, versione: 10.0.14393.953, timestamp: 0x58ba5a1f
Codice eccezione: 0xc0000005
Offset errore 0x0000346b
ID processo che ha generato l'errore: 0x1ce4
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d29e57b8974da7
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\WindowsApps\43202xxxx.Visualsubsync_1.2.18.0_x86__tprarbn6d3v16\VisualSubSyncEnh.exe
Percorso del modulo che ha generato l'errore: C:\Windows\System32\CompPkgSup.DLL
ID segnalazione: 8ff46f67-10df-490c-805d-32709e034857
Nome completo pacchetto che ha generato l'errore: 43202xxxxx.Visualsubsync_1.2.18.0_x86__tprarbn6d3v16
ID applicazione relativo al pacchetto che ha generato l'errore: Visualsubsync

lav codec as decoder , only h264 not HEVC, odd

after 953 upgrade.

and not on all system 

Red5
Windows 10 Pro (1803)
Italy NW

It happened to Subtitle Edit on the CompPkgSup.DLL also.

Faulting application name: SubtitleEdit.exe, version: 3.5.2.0, time stamp: 0x58b982f6
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12
Exception code: 0xc0000005
Fault offset: 0x000000000000349d
Faulting process ID: 0x1448
Faulting application start time: 0x01d29ed47b0efcf5
Faulting application path: X:\Software\Subtitle Edit\SubtitleEdit.exe
Faulting module path: C:\Windows\System32\CompPkgSup.DLL
Report ID: abeebbe5-be4c-4df7-be1f-dbd08e621b31
Faulting package full name:
Faulting package-relative application ID:

Temporary bug-hacking

from my post in italiansubs forum

Red5
Windows 10 Pro (1803)
Italy NW
What I have done was to uninstall KB4013429. (https://www.codecguide.com/)

My VisualSubSync was also crashing when trying to open mp4 videos. I did what you told and it worked like a charm. Thank you, sir!

Faulting application name: VisualSubSync.exe, versão: 1.0.1.1188, time stamp: 0x2a425e19
Faulting module name: CompPkgSup.DLL, versão: 10.0.14393.953, time stamp: 0x58ba5a1f
Exception code: 0xc0000005
Fault offset: 0x0000346b
Faulting process ID: 0xff8
Faulting application start time: 0x01d2a065bd2549fd
Faulting application path: C:\Program Files (x86)\VisualSubSync\VisualSubSync.exe
Faulting module path: C:\Windows\System32\CompPkgSup.DLL
Report ID: 06cb3e07-e800-4f9a-8d17-6631290cb2a7
Faulting package full name: 
Fault package-relative application ID: 

My VisualSubSync was also crashing when trying to open mp4 videos. I did what you told and it worked like a charm. Thank you, sir!

Try the updated Visualsubsync here . Since 1.2.19.0 release the Windows 10 AU.953 issue has been solved
Red5
Windows 10 Pro (1803)
Italy NW

See link below from Microsoft support website, probably the same bug. (scroll down to the 'known issues' at the bottom about DVD player and also mpeg-2 libraries now crashing 3rd party apps)

https://support.microsoft.com/en-us/help/4013429/windows-10-update-kb4013429

This exact same (Microsoft DTV-DVD Video Decoder crash) has broken the App which I run support for.  I.e. importing .mov or .mp4 video files into it now crashes as it uses the Microsoft DTV-DVD Video Decoder filter via DirectShow to decode the h264 video

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/microsoft-dtv-dvd-video-decoder-now-crashes-since/21c5edf1-6582-4769-bfb1-76ed4be7b4ce

Also I find that my PC with this update, no longer plays .mpg files in Windows Media player of Film and TV player, both just crash.

Also I don't think it effects all systems, My PC which was updated from Windows 7 to Windows 10, I think maybe a factor.

Hope this of help

In case you do not know, Microsoft have released an update (KB4015438) which now fixes this Microsoft DTV-DVD Video Decoder issue (and their DVD player app).

Jolly good

Link

Thanks

 
 

Discussion Info

Last updated August 27, 2020 Views 3,230 Applies to: