After Windows 10 October 2018 Update, Surface Book audio stopped working

I think It has something to do Intel's audio chip.  My Surface Book no longer has any sound through the speakers, only headphones.  Any suggestion on what I can do to fix the issue?

Thanks, John

 

Question Info


Last updated February 17, 2019 Views 1,297 Applies to:
Hi JH. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

For sound problems first try this checklist: https://support.microsoft.com/en-in/help/402699...

Then if necessary work through the following steps:

1) Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.

2) Right click the volume icon in System Tray at right end of task bar, to Troubleshoot Problems.

3) Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

4) Try rolling back the sound driver in Device Manager reached by right clicking the Start button. Choose Sound controller device, then Driver tab, then Roll back if available.

While there make sure you also have the latest Chipset, Display, Network, USB and all other drivers, comparing with the version presently installed in Device Manager.

5) If no newer driver then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

6) Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

7) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

8) You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

9) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

10) If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

----------------------------------

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.


________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please try reinstalling drivers:
https://support.microsoft.com/en-in/help/402348...
If that doesn't help, rollback to 1803 in the meantime.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa

HP Envy 15 Notebook | Gigabyte GA-970A PC

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So because the programmers at Microsoft are incompetent at their job I have to roll back their flawed update. I tried rolling it back and it just hung on the light blue screen saying it was initiating or some such for well over 3 hours without rolling back. Its nice they provide a tool to sweep their poor workmanship under the rug so no one can see it. I uninstalled the audio and restarted the machine; nothing. Trouble shooter says nothing is wrong. The other stuff you are saying is meaningless it might as well be written in Greek. Now there is basically no way for me to enjoy kicking back and relaxing after work and catching some movies due to their programmers incompetence.  Thanks Microsoft the devise I spent a bunch of money on so I could watch movies is now useless for that purpose. Of course they are too arrogant to care how their screw ups hurt their customers. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.