123 Copy DVD Platinum stopped working after recent windows update 5/15/18

I keep getting The GameDVR service reported unexpected error (1431).  Then it crashes.  I can't even check any settings or download an update (if there is one) in the software.  I checked the settings, everything in the gamedvr is shut off.  I even tried enabling them to see if that worked.
Did you try uninstall then reinstall the software using compatibility mode?

Run Old Software on Windows 10 with Compatibility Mode - groovyPost
https://www.groovypost.com/howto/run-old-softwa...

You can also try uninstalling the offending update to see if it restores functionality.

Press Windows key + R
Type: appwiz.cpl
Hit Enter
Click View installed updates

If the following KBs are are installed, right click it then click uninstall:
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Yeah I tried compatibility mode.  The gamedvr still errors and crashes the program.  I tried XP, 7, and 8.  

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Could you contact the vendor to find out if there any updates or patches that might enable support? Which versions 123 Copy DVD Platinum.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I don't see any updates on the website but I did notice that the program tried to upgrade itself but crashes with the Gamedvr error.  I went from Windows build 1703 I think to 1803.  I don't see anything in the windows update that looks like it would affect the program though I did see one of the new features being video editing.  

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There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
or
Press Control + Alt + Delete
Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
Continue to hold down the shift key while clicking Restart
Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
https://www.groovypost.com/howto/block-windows-...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Question Info


Last updated November 29, 2020 Views 816 Applies to: