Windows 10 Update Error 0x80070490

Dear all,

I have seen several threads on this error, and I have tried the windows update troubleshooter and the DISM resolution path, both without success.

I have seen mentioned that I should change the Software Distribution and Catroot2 files, but in order to do so I need to first do net stop wuauserv, cryptSvc, bits, and msiserver.  All stop apart from wuauserv, which refuses to stop. I can see that the service is "stopping" in task manager, but that is all.

In one instance of the troubleshooter it told me that the Service Registration is missing or corrupt, and another error I received was that the "component-based servicing manifest is corrupted".

If anyone can help, I would be very grateful. 

I note that this error is always replicated when I load the Store and it tries to update the various apps.  It then fails at the end of the install phase of each, and gives me the "try again" message, to which is attached the above error code.

Many thanks in advance!

|

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Diana,

Thank you for being part of Microsoft Community.

I appreciate you for trying some steps in order to get the issue fixed.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

Perform SFC(System file Checker) scan and see if it helps.

a: Press Windows key + X.

b: Select Command Prompt(Admin).

c: Type SFC / scannow and hit enter.

Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

I tried this but received only the following:

Windows Resource Protection did not find any integrity violations.

What should I try next?

Thanks!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I get the same error on 12 updates pending on the Updates and Download display
sfc/scannow displays "Windows Resource Protection did not find any integrity violations."

I tried Control Panel > All Control Panel Items > Troubleshooting > System and Security
"Fix problems with Windows Update". I ran Detecting problems as administrator and received the following

Problem found

Potential Windows Update Database error detected 0x80070490      Fixed

Windows Update components must be repaired    Fixed

Sadly when I try to reapply the updates I still get the same error as reported in the subject line.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Adrian,

Thank you for the update.

I would request you to place the computer in clean boot and check if it helps.

To help troubleshoot error messages and other issues, you can start Windows 10 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to perform a clean boot in Windows

 

Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode.

 

Note: This also applies to Windows 10

 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dear all,

I have tried the clean boot option, and it did not change anything for me.  The same problem occurs.  I also disabled my Norton Antivirus during the load/install, and that too changed nothing.

I note again that Windows Update for Windows itself appears to work normally.  The error occurs in regard to the Windows Apps in the store - Mail, Movies & TV, Photos, etc.  When I am in the Store, and watch them try to update, they all load, then go into the install phase...and ultimately fail with the same error as noted above.

I had also tried the same steps as Adrian, with exactly the same results.  It seems to think that it repairs something, but the problem is thereby not resolved.

Please help!


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I can confirm that the Clean Boot does not resolve the issue.

If as reported earlier the system believes that there is a

"Potential Windows Update Database error detected 0x80070490"

Every time I run Control Panel > All Control Panel Items > Troubleshooting > System and Security
"Fix problems with Windows Update" it displays the same warning which would seem to indicate that the error is not "fixed"

Is there a way of verifying that the database is not corrupt?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

How do we get this escalated? There appears to be no movement on this issue.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dear Jessen / All,

Like Adrian, my problem remains unresolved.  Who can escalate this at Microsoft so that we get some help?

Many thanks in advance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Diana,

Thank you for the update.  

If the issue still persists, then I would request you to provide the feedback using the feedback app.

Use the Windows Feedback app to tell us which features you love, which features you could do without, or when something could be better.

1.    Go to Start

2.    See if someone else has given similar feedback by entering the topic, such as Microsoft Music.

3.    If you find similar feedback, select it, add any details, then select Me too.

4.    To narrow your search to a specific category, pick the category that most closely matches your feedback (so it gets to the right people quickly). For example, for feedback about the Music app, select Apps > Music.

5.    If you don’t find any similar feedback, select New feedback, and choose a topic from Select a category and then Select a subcategory.

6.    Enter your feedback (the more details the better!), add a screenshot if you can, and you're done.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

This is unbelievable.
The problem has been identified and is repeatable. No updates from the Microsoft Store can be applied.
DISM cannot find any corruption.


DISM.exe /Online /Cleanup-Image /ScanHealth
Checking System Update Readiness.

Summary:
Operation: Detect only
Operation result: 0x0
Last Successful Step: CSI store detection completes.
Total Detected Corruption: 0
 CBS Manifest Corruption: 0
 CBS Metadata Corruption: 0
 CSI Manifest Corruption: 0
 CSI Metadata Corruption: 0
 CSI Payload Corruption: 0
Total Repaired Corruption: 0
 CBS Manifest Repaired: 0
 CSI Manifest Repaired: 0
 CSI Payload Repaired: 0
 CSI Store Metadata refreshed: False

Total Operation Time: 592 seconds.


DISM.exe /Online /Cleanup-Image /RestoreHealth

Checking System Update Readiness.

Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption: 0
 CBS Manifest Corruption: 0
 CBS Metadata Corruption: 0
 CSI Manifest Corruption: 0
 CSI Metadata Corruption: 0
 CSI Payload Corruption: 0
Total Repaired Corruption: 0

Every time I run Control Panel > All Control Panel Items > Troubleshooting > System and Security
"Fix problems with Windows Update" it displays the same warning

"Potential Windows Update Database error detected 0x80070490"

which would seem to indicate that the error is not "fixed"

Windows Feedback sounds like a survey. We need positive action not delaying tactics.

Can we please get this problem escalated.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated May 13, 2021 Views 21,203 Applies to: