Usb ports not working after update KB4033637

Exact thing happened on 2 new laptops. On a new dell all my usb ports stopped working after update KB4033637. They work in BIOS so I know its a software issue. After many late hours with tech support it was not fixed. I bought another new HP laptop and the same exact thing happened. Exactly same messages in device manager. There has to be something with this update. I have another useless laptop. HELP

***Post moved by the moderator to the appropriate forum category.***

Hello,

This issue might occur due to outdated or corrupted USB drivers on your computer. For us to efficiently assist you, we would like to ask a few questions:

  • Have you tried to start your computer in safe mode and check if you're having the same problem?
  • What are the error messages that you're getting?
  • Have you tried updating the device drivers on your computer?

For the meantime, we recommend that you run the Hardware and Devices troubleshooter to diagnose the issue automatically. You may refer to the steps below:

  1. Open Cortana.
  2. Type Troubleshooting and hit Enter.
  3. Click on View all option on the upper left corner.
  4. Select the Hardware and Devices from the list.
  5. Click Next to run the Troubleshooter.

We look forward to your response.

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Question Info


Last updated May 24, 2018 Views 475 Applies to: