My screen only shows the "choose an option" screen.

I have purchased a new PC, about 4 months ago. My screen only shows the "choose an option" screen. I am unable to do anything else at this point. None of the options available work, as it reverts back to the "choose an option" screen. 

Am I only able to do a full system recovery at this point? Please help

Original title; Choose an option?

 

Question Info


Last updated September 22, 2019 Views 25,532 Applies to:

Hi Stilkey,

 

Thank you for posting your query in Microsoft Community.

 

I understand the inconvenience you are facing. Let me help you in resolving the issue.

 

I would appreciate if you can provide us the following information to help us understand the issue better.

  • What is the build of Windows are you working on?
  • You may also provide screen shots describing the problem ("Choose an Option") to understand the issue and help you better.

To add screen shot, click on Add image > Browse and select the screen shot > and then click on Upload.

This screen could occur due to many reasons like if Shift key is pressed and if you restart the computer also it could happen if computer is not properly booting.

I suggest you to refer the link below and follow the suggestions provided by Andre Da Costa and check if that helps: 

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/window10-upgrade-always-ends-up-on-a-choose-an/2c7a6d7e-4712-4183-8dff-04ad5b5ad6cc 

Keep us posted on Windows related queries and we will be happy to assist you further.

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I am sorry for the delay. This computer is my mother in law's. I am at her home now and it looks like Windows 8.1.

i have tried rebooting with keyboard and mouse unplugged and get the same result.

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Hi,

 

Thank you for updating us. Let me help you.

 

I suggest you to perform an automatic repair and check if it helps.

Step 1: Create ISO for Windows 10

 

You may also refer to the article mentioned below to for downloading Windows 10 on your computer.

Download Windows 10

 

Step 2: Perform an Automatic repair

The Automatic repair can detect and fix the issues that prevent the computer from working normally.

After you have a Windows 10 installation disc/USB, follow these steps: 

  1. When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.

  2. The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.

  3. Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM (in case you create DVD). Select USB in case you create USB.

  4. After you boot your computer using Windows DVD or System Repair Disc, a black screen      appears with gray text "Press any key to boot from CD or DVD". Press any key.

  5. Select the correct time and Keyboard type.

  6. Click Repair your computer in the lower left corner.

  7. Click on Troubleshootingadvanced option and then click Startup Repair

Step 3

If automatic repair doesn’t help to repair the startup files, you may try to repair them using these commands through Command Prompt under Advance Options. 

 

Refer to the steps:

  1. After you boot your computer using Windows 8 DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.

  2. Select the correct time and Keyboard type.

  3. Click Repair your computer in the lower left corner.

  4. Select Troubleshoot from Choose an option screen.

  5. Click Advanced options in Troubleshoot screen.

  6. Click on command Prompt.

  7. Type these following commands and hit enter after each line of command:

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /scanos

Bootrec /rebuildbcd

Check if it resolves the issue.

 

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

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