7b. What Flash Player version is displayed in the VERSION INFORMATION box on that page?
8. Is Firefox version 55.0.3 (or higher) and/or Google Chrome version 61 (or higher) or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., CCleaner's Registry Cleaner
component; Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Advanced System Optimizer; Comodo System Cleaner; Glary Utilities; Registry Booster;
McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner;
Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Wise Care 365; Wise Cleaner; Bitdefender OneClick Optimizer; etc.)?
-- ~Robear Dyer (PA Bear) Microsoft MVP (Windows Client) since October 2002
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.