has anyone resolved the problem with Jewel Quest2 not working after upgrading to Windows 10?

Hello Phyllis,

We would like to seek additional information so we could give you the most appropriate solution regarding your concern. Please answer the questions being asked below:

• What is your current OS build and version?
• Are you getting any error messages when trying to open Jewel Quest 2?

For the meantime, we suggest that you perform the following:

• Run the troubleshooter for Windows apps.
• Windows Update Troubleshooter.

We will wait for your response for the result of the provided tools and for the answers regarding our probing questions.

Hi,

I'm not Phyllis and don't know her, but I'm having a very similar problem.

I ran the update troubleshooter and it found no problems.

Up until mid August, Jewel Quest 2 (JQ2) was working fine in Windows 10, on my Laptop and on my Desktop.

In early September JQ2 stopped working giving the following error in the Application Log

"

Faulting application name: JewelQuest2.exe, version: 2.0.4.2, time stamp: 0x46b12fab
Faulting module name: SDL.dll, version: 1.2.7.0, time stamp: 0x403157cf
Exception code: 0xc0000005
Fault offset: 0x000270fc
Faulting process ID: 0x898
Faulting application start time: 0x01d3274dd6bc9293
Faulting application path: D:\Program Files (x86)\iWin.com Games\JewelQuest2.exe
Faulting module path: D:\Program Files (x86)\iWin.com Games\SDL.dll
Report ID: 23e6d6a6-5207-4a0c-a7e5-655f739375ee
Faulting package full name: 
Faulting package-relative application ID: 

"

It appears that something is something is making that particular version of SDL.dll fail when started.

The only other program using that or any other version of  SDL.dll (Oracle Virtual box using the version created 27/07/2017 @ 01:32 PM  316,952 bytes) is working fine.

Thanks

Richard

Hi Richard,

There are certain factors which might differ to the situation that the original poster experienced. What we strongly recommend is that you create a new post with the details of the issue included. The community may help you better regarding your Microsoft Edge concern. This is to provide you with the troubleshooting steps corresponding to your situation. You may check the articles below for reference.

How to begin your own, new thread about your computer & problem

Suggestions for asking a question in help forums

Regards.