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Cannot access WINDOWS UPDATE SETTINGS in Windows 10

Trying to use Windows updates in UPDATE & SECURITY.  All that happens is dots float across the screen for hours, cannot get to the next screen to check for updates or "choose whether to automatically install" or view update history?

Using EDGE as default browser, SONY VIAO laptop, never had these problems before upgrade to 10

To grab the new builds tried to follow these steps: 

  • Click on the start menu and in the search box type 'Windows Update' WORKS OK
  • Chose 'Windows Update Settings' NOTHING HAPPENS CANNOT GET TO THIS OPTION
  • In the left panel click 'Preview Builds'
  • Click on the 'Check' now. 
  • Download the new build

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Hi,

Thank you for your interest in Windows 10.

It’s really unfortunate that you are facing this issue. But don't worry we will try to help you out.

These issue might be occur due to some system files missing. Please try below steps and check if it help.

    1. Check for software that may be causing issues for the Windows user interface. If you find any of the below, please remove it as a test to see if the symptom changes:
      1. IDT Audio
      2. Norton Antivirus
      3. Other software in Programs and Features that is likely to hook into the shell.
    2. Open an Administrator CMD window.  If you can’t find a way, use these steps:
      1. Press CTRL+Shift+ESC to open Task Manager.
      2. Click File > Run New Task
      3. Make sure you have a check mark beside “Create this task with administrative privileges”
      4. Type CMD
    3. Type the following commands at the CMD prompt:    

dism /online /cleanup-image /restorehealth   

sfc /scannow

If dism and sfc both completed and show no remaining issues, run these commands:

powershell Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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Each time I try the commands, the reply is a rejection citing some error in the command or some inability to execute the command.

I am not a techie. I am at my wit's end. I cannot access the start menu, updates, the Edge browser, etc. I am also unable to remove Windows 10 and reinstall my previous OS. I know that I am in the minority of users that are experiencing problems and should be ashamed according to the Microsoft Community. I just want my computer back.

*** Email address is removed for privacy ***

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Hi Sara

I ran the commands and got this message:

C:\Windows\system32>dism /Online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the featur
e. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=
243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Please some help.

Regards

Wilfredo

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The problem with the my laptop is similar to this but not the same. 

When I open that update window it quick disappears.... So I am not able to open update and security page in setting. 

Similarly when I go to shut down..... It says update and shut down but it does not take update. 

Please suggest something for this issue. 

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Sara, this worked perfectly, the  “Create this task with administrative privileges” was the trick that had been preventing me from making progress.

Thanks

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This is my screen capture when trying to perform the powershell command:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.14393.0
Image Version: 10.0.14393.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\WINDOWS\system32>
C:\WINDOWS\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>powershell Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
'Where-Object' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>

Not sure what to do next.  Please help

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You probably did not put a space at before the each backslash. (I did the same thing first time.)

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Hi all,  thanks for the inputs.  Found the problem....  it was having a unrecognized hard drive attached to the system.  When I disconnect it, all is well - updates work fine.  When I reconnect it, Windows will not complete the update.  Tried several times to ensure this was the problem.

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after doing step 3 error 87 came up

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do the dism and sfc commands run separately or is it one lomg command

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Last updated May 4, 2024 Views 44,756 Applies to: