Bluetooth Issue - Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3201845)

  • So I am using a Surface Book ( i7/512G)
  • Installed Cumulative Update Version 1607
  • Bluetooth controls missing ( Bluetooth not functional)
  • Airplane Mode can not longer be turned on/off
  • No Bluetooth adaptor in Device Manager

Any ideas on hoe to get Bluetooth up again

 

Question Info


Last updated August 17, 2019 Views 1,020 Applies to:

Hi,

Here is a link containing several steps that you can try to resolve your Bluetooth issues:

Link.

Thanks.

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I don't know for sure about the surface, but many systems use a combined Wi-Fi/Bluetooth device.  The Airplane mode effects both radios.

So, if you don't see any Bluetooth indications, even with the View Hidden Devices enabled, do you have the Wireless adapter showing and working?

It seems Device Manager has developed a habit of "forgetting" certain devices.  Some say it is because of the Fast Startup configuration but I don't know.  I did replace a system SSD the other day and Device Manager never recognized the change.  I had to take extraordinary procedures to get that corrected.

Hopefully, the link provided will correct your situation.  But if it doesn't, one thing you might try, if you can, is to turn off the Bluetooth in the Bios and boot normally a few times, then re-enable it.

The link seems to mention the device showing as unknown.  If it doesn't show up in some form, it is difficult to install new drivers for it.

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I've tried all suggested remedies with no luck so far.  Bluetooth shows up in Device Manager ONLY as a "hidden device" and does NOT show up anywhere else.  It ran perfectly before the December Windows updates.  Very frustrating.  Any additional suggestions or do I need to just wait for the next update and hope?  I have a Lenovo 300s desktop Ideacentre, purchased new in 2016.

Scott

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Hi Scott,

If you haven't tried yet, you can perform the steps below to resolve your issue with Bluetooth:

Enabling Hidden Device:

  1. Right-click Start, then Select Device Manager.
  2. Right click the hidden device and click Enable.

Running Bluetooth in Automatic mode:

  1. Press Windows logo key + R on your keyboard.
  2. Type services.msc and hit Enter.
  3. Right click  Bluetooth Support Service then select Properties.
  4. Click Start if the service is not running and change the Startup type to Automatic.

Hardware and Devices Troubleshooter:

  1. Type hardware in Cortana, the search box on the task bar.
  2. Then select Find and fix problems with devices.
  3. Click Next to start the troubleshooter.

Let us know how it goes.

Thank you.

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Angela,

There is no "enable" option when I right-click the hidden items under Bluetooth in Device Manager.  The items listed under Bluetooth when I view hidden devices are not drivers.  Nothing to enable.

Scott

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To see devices that are not connected to the computer, click the Show hidden devices on the View menu in Device Manager.

Update us on the result.

Regards.

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