Hi there,
I have been using windows 10 about a month ago and everything was fine. But one day when I was using Windows 10, it suddenly occurred screen freezes (i dont know what should i call it, but that time I cant open the start -either by clicking the icon or pressing
the start button on keybard-, I cant open any apps), the only thing that i can do is move the cursor into any directions, but I cant double-click anything. I thought this is a simple problem, maybe because my laptop has been working for several hours causing
it.
Then I decided to restart the laptop. But what happens is my laptop stuck and didnt successfully boot. After a whole day waiting, I decided to reset the windows 10 (about two days before, I'd done the windows 10 reset and the results are going well until
the day that I get a screen freezes). The resetting windows 10 process takes a long time but it went well. When everything was finished, then I can see the log in screen. Then I entered my password and then after the screen shows the message 'let's start',
screen becomes blank. I cant see anything other than the cursor. I've searched in internet every way to fix the 'blank screen on windows 10 after log in'. I've tried apply all solutions, but the results are nothing.
But when I entered the safe mode, I can run some functions of my laptop (but my desktop do not display the background picture, it keep black -see the picture below), and when I opened several settings /windows apps (like microsoft edge, store, weather, photos,
music, etc) it always appear a pop up message 'Cant be opened using the built-in administrator account. Sign in with different account and try again'. I've also search solutions for this problem, but same like the first problem, the results are nothing.
Is there anyone that can help provide a solution to those problems?
I really hope my laptop can back to normal because many assignments that awaits me :(
note: i using windows 10 single language
