Answer-by-number:
1. When (approx. date) did you purchase the computer?
2. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
3. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
5. Have you ever run the Norton Removal Tool and/or the
McAfee Consumer Products Removal Tool?
6. What Version & OS Build of Windows 10 is currently installed?
- Press & hold the Windows Key and press the R
key. In the RUN dialog, type WINVER and press the Enter key.