0x00000113-VIDEO_DXGKRNL_FATAL_ERROR

Hi 

when i play games after 10- 30 min the laptop freeze and the few seconds later blue screen of death appears 

how to fix this its really annoying , i cant play games on my laptop anymore.

things i tried.

1-SFC /scannow

2-DISM.exe /Online /Cleanup-image /Scanhealth

3-DISM.exe /Online /Cleanup-image /Restorehealth

4-windows update

5-chkdsk /f

6-troubleshooting

7-anti-virus scanning by bitdefender 

8-clean junk files, clean and optimize registry by advanced system optimizer  

9- malware and spyware scanning by  advanced system optimizer  

10- defragment by advanced system optimizer  

11- uninstall and reinstall all drivers and update them from the device manager 

12- DirectX end user runtime 

13-driver verifier

14-Roll back driver 

15- ran diagnostic tool provided by dell and the result says that my hardware is fine but blue screen analysis says this

I found a solution here https://support.microsoft.com/en-us/kb/2990029 and https://support.microsoft.com/en-us/kb/3053946

but these work only on windows 8.1.

my laptop

 Operating System: Windows 10 Pro N 64-bit (10.0, Build 10240) (10240.th1.150729-1800)
                 Language: English (Regional Setting: English)
             System Model: Inspiron 5558
                     BIOS: A03
                Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8102MB RAM
                Page File: 3750MB used, 8335MB available
          DirectX Version: 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
           DxDiag Version: 10.00.10240.16384 64bit Unicode

Display Devices
---------------
          Card name: Intel(R) HD Graphics 5500
     Display Memory: 4179 MB
   Dedicated Memory: 128 MB
      Shared Memory: 4051 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor

       NVIDIA GeForce 920M 


Hello Gondar,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue and your efforts towards resolving it.

The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113. This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation. This bug check appears very infrequently.

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

I appreciate this fact that you uninstalled and reinstalled all the drivers.

However, I would suggest you to uninstall and reinstall display driver and check if it helps.

To uninstall the driver, please follow these steps:

a. Press Windows + X keys and click device manager.
b. Click to expand display adapters, right click the adapter and click uninstall.
c. Restart the computer.

Now, download and install display driver from this link:
http://www.dell.com/support/home/in/en/indhs1/product-support/product/inspiron-15-5558-laptop/drivers

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

3 people were helped by this reply

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I have this problem on my dell inspiron 15  5000 series, (blue screen error). I install driver (follow step that you say) and the problem persists.

What can i do to fix my Notebook....

Regards.

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We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Hi Ratandeep,

Hope you are doing good.

I am facing the same problem since I have purchase this Laptop (Model- DELL - Ispirion 5558) and this problem arise within 2 weeks of item purchased and after a long chase I was able to change this laptop with a new one; but unfortunately the problem is same.

I have tried un-insatalling and installing drivers for both Intel and Nvidia, but the result is null.

Please suggest if there is any alternate solution for the same. also I am not sure if both drivers (Intel & Nvidia) are conflicting each other.

Looking for your reply.

Regards

Tofeel Ahmed

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Here are some dmps that my friend have with a nVidia GTX 970 and a Asus Gryphon Z97 on Windows 10 (Build 10240).

They are all VIDEO_DXGKRNL_FATAL_ERROR (113)

http://www.wagnardmobile.com/dmp/110615-4671-01.dmp

http://www.wagnardmobile.com/dmp/110615-4312-01.dmp

http://www.wagnardmobile.com/dmp/110615-4046-01.dmp

http://www.wagnardmobile.com/dmp/103015-4296-01.dmp

These happens when you uninstall or disable the videocard via device manager.

Also there are in windows issue like slowdown and other hickup when gaming. None of this with Windows 8.1

Hope this is fixed in TH2...

Wagnard

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Last updated September 18, 2020 Views 5,071 Applies to: