Hi,
Shape writing is currently only supported for the Narrow keyboard in these languages:
Catalan (Catalan), Croatian (Croatia), Czech (Czech), Danish (Denmark), Dutch (Netherlands), English (India), English (United States), English (United Kingdom), Finnish (Finland), French (Canada), French (France), French (Switzerland),
German (Germany), Greek (Greece), Hebrew(Israel), Hungarian (Hungary), Indonesian (Indonesia), Italian (Italy), Norwegian, Persian (Iran), Polish (Poland), Portuguese (Brazil), Portuguese (Portugal), Romanian (Romania), Russian (Russia), Spanish (Mexico),
Spanish (Spain), Swedish (Sweden), Turkish (Turkey), Vietnamese (Vietnam).
If you are using the Narrow keyboard in one of these languages, and you see a trail after swiping but no text is generated, you may be trying to use shape writing in an experience not supported by the feature. It currently may not work as input for things
like password fields, Excel, or Chrome. If you want to test whether the feature works at all, open Sticky Note and try to use the feature there.
If shape writing is not yet working for you, try checking Settings > Apps & features > “Manage optional features”.
Do you have the “typing” language installed for the language you are trying to use?
If a new language was downloaded when your device had no network connectivity, you could be missing the typing language you need. Ensure you have network connectivity. If that isn’t the problem, and the missing typing language
is the second language on your machine, you can try to remove/re-add the language while you have network connectivity. Then return to this setting to verify the correct typing language is installed. If none of the above is applicable to your scenario, please
submit feedback using the Feedback Hub app to aid our investigation.
Regards.
