Startup Issue, No Desktop, Icons, Taskbar,etc,Just a black screen with a cursor

Hi,

On startup, after the welcome screen, Windows 10 drops right into a black screen and a cursor.

Nothing else. No wallpaper, desktop, icons, Systray, start button, menu, nothing.

I'm able to get the task manager up and run programs, I'm typing this from this affected PC now.

Upgraded from Win7 Home 32 bit.

 

Question Info


Last updated July 16, 2019 Views 45,683 Applies to:

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Hello Charlie,

Thank you for your interest in Windows 10.

To diagnose the issue, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

  1. Press Windows key + X, click Command Prompt (Admin).
  2. In the Command Prompt, type the following command, and then press ENTER:
    sfc /scannow

If the issue still exists, try the next method.

Method 2:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

  1. Go to Settings.
  2. Choose Accounts and then select Other User Accounts towards the left.
  3. Select Add an Account.
  4. Enter a user name and hit Next.
  5. Click on Finish.
  6. Sign out from the current Account and Log into the new account.
  7. Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Regards,

Harkanwar

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Tried the SFC, no luck there, the second method failed as the User accounts would not come up, anything that needed explorer.exe to do anything, would fail to appear on the screen. So there was no solution for this issue aside from a complete format and a clean installation.

Thanks for your assistance, Harkanwar

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Similar issue after my Win 10 upgrade from Win 7 home premium (I got nagged into doing it by Windows Update).  I think there are quite a few people with this type of issue.

After login, desktop and taskbar appear briefly (10-30s), all looks perfect, then they disappear.  

CTRL-ALT-DEL lets me launch Task Manager 

Running explorer.exe from Task Manager causes Taskbar/desktop to reappear for just a few seconds

Event viewer shows Explorer.exe is crashing, always the same crash, rather unhelpful data:

Faulting application name: explorer.exe, version: 10.0.10240.16405, time stamp: 0x55b455cf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x454
Faulting application start time: 0x01d0e3d08e27dfaa
Faulting application path: C:\Windows\explorer.exe
Faulting module path: unknown
Report Id: d0e9478e-09e1-4315-ac12-066a2e18efd3
Faulting package full name: 
Faulting package-relative application ID: 

SFC shows no errors

Checking the system disk shows no errors

Same behaviour occurs in safe mode, clean boot, etc - all the usual tricks fail.

I can access the legacy control panel ("Control" in Task Manager), but am unable to access any of the new Windows 10 settings linked from it
(class not registered error) 

I am unable to create a new user account from the legacy control panel  (same error)

Same error logging in on another existing account

I can't get Edge to launch if set as the default browser.  Chrome will run.

I have removed IE11 - makes no difference

If I launch e.g. Administrative Tools, I see a normal and fully functional file explorer window and can happily browse all my file systems, have right click context menu, etc

If I try to view a picture by clicking on in, it times out.

Most annoyingly, I am unable to access the Windows 7 rollback (it requires the same "settings" function that seems not to work without the desktop/taskbar).  There surely must be a manual/command line way to achieve this, but I can't figure it out.  It's not shown anywhere on the legacy "system restore".

Anyone got any bright ideas ?  

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I have the same problem. Oddly enough, even though it worked after the Windows 10 upgrade, it broke almost 6 months later with the latest Windows update. In response to DrMark, there is an option in your advanced startup menu, "Go back to previous version", that I was told would do that. (To access that menu, press Ctrl+Alt+Del, click power, hold shift, and while holding shift, click restart. Let go of shift when you get to the recovery menu.)

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Hello. I have just discovered something. When booting into safe mode, my task bar is back, and fully functioning. I think something is corrupting the startup in some way.

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I love these answers where the person OBVIOUSLY did not read the OP issue. 

Tell me, Mr. Harkanwar, how would one go about pressing windows key and anything to get anything when there is NOTHING?

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He says he can open task manager, then he can open any file directory, which will open file explorer. Then he can go to C:\windows\system32 and find cmd.exe, right click it and run as Admin

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When in safe mode do the following: Go to Settings -> Accounts -> Sign In Options and turn off "Use my sign-in info to automatically finish setting up my device after an update or a restart". There’s a fix coming which should’ve been released with yesterdays patch Tuesday.
Virginia - Time Lady.

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I have exactly the same issue. After the last autoupdate, I only see a black screen ...No desktop, no icons, no system tray, no start button ... Nothing at all! ... What's going on with this Microsoft? ... You need to fix this immediately!

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Tried the SFC, no luck there, the second method failed as the User accounts would not come up, anything that needed explorer.exe to do anything, would fail to appear on the screen. So there was no solution for this issue aside from a complete format and a clean installation.

Thanks for your assistance, Harkanwar

The problem is with the ‘Shell Infrasctructure Host’ process somehow getting disabled. Maybe a failed software update, or install, who knows. I fixed it by Using  task manager to access the PROCESSES tab, then look for SiHost application then enable it again. 

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