Some fonts are missing after upgrade

Symptom

Some users have found that certain fonts they use are missing after upgrading to Windows 10.

For example, if the English (or German, Spanish...) version of Windows 10 was installed, then the Gautami, Meiryo, Narkism... font is missing.

Cause

Many fonts that shipped in prior versions of Windows have been moved into optional features in Windows 10. After upgrading to Windows 10, these optional features may not be installed on your system. The result is that the fonts in those optional features will not be present.

If you need to use a font in one of these optional features, any of them can be installed on any Windows 10 system, as explained below.

Background

Since Windows Vista, every Windows system has included all Windows fonts. Windows supports many languages, and many of the fonts are intended primarily for use with particular languages.

For example, the Meiryo or Raavi font can be used for English, but they were added to Windows to support other languges: Meiryo was created to support Japanese; Raavi was created to support Panjabi or other languages written in Gurmukhi script. Most English (or German, Arabic, Ukrainian...) speakers don't use Gurmukhi or Japanese writing, but they still would all have these fonts on their system, and many others intended for particular languages.

Having fonts that aren't needed or being used provides no benefit, but they take up system resources and clutter up font lists with options that have no relevance. In order to optimize system resources and user experience using fonts, many fonts that were included in Windows 8.1 were moved into optional features in Windows 10. A comprehensive list of the font families in each of the optional features is provided below.

All of these fonts are organized into optional features that are associated with particular languages. For example, the DaunPenh, Khmer UI and MoolBoran fonts were all designed primarily to support Khmer, and are now in the Khmer Supplemental Fonts feature.

While all these international fonts have been moved into optional features, every Windows 10 system still includes fonts that provide comprehensive coverage of international languages and the Unicode character encoding standard. So, you don't need any of these optional features installed if, for instance, you occasionally browse in Edge to sites that have Chinese, Hebrew or Tamil text.

In addition to these fonts from previous versions of Windows, there are also some new fonts added in Windows 10 intended for use with English and other European languages that are included in an optional feature, Pan-European Supplemental Fonts. (See below for details on the fonts provided with this feature.) This optional feature does not have any language associations. If you'd like to use these fonts, you'll need to manually install this optional feature, as described below.

Automatic installation of optional font features based on language associations

As described above, most of the optional font features have particular language associations. These are automatically installed if you installed the associated language version of Windows. For example, if you do a clean install or upgrade using the Thai version of Windows 10, then the Thai Supplemental Fonts feature will be automatically included during the setup.

The language-associated font features are also installed automatically based on other language settings. In particular, if you add a language into your user profile (which is the same as enabling a keyboard for the language), then any association optional font feature will be installed automatically at that time.

When upgrading from Windows 8 or Windows 8.1, language settings that were configured prior to the upgrade will also be detected during the upgrade, and any associated optional font feature will be installed during the upgrade. Similarly, if you add a user with an existing Microsoft Account that has roamed settings that were originally configured on a Windows 8 or Windows 8.1 system, when the language roam into the Windows 10 system, any associated optional font features will be automatically installed.

If upgrading from Windows 7, keyboards for additional languages that were enabled on the Windows 7 system will be detected and used to configure language settings in Windows 10. At this time, associated optional font features will not be automatically installed during the upgrade process. However, some time after the upgrade is complete, a maintenance task will detect the language settings and install the associated optional font features. It may take a few days before this happens. Until then, you can always install any optional font feature manually using the steps described below.

Installing optional language-associated features by adding a language to your settings

If you want to use some of the fonts in an optional feature and you know that you will want to view Web pages, edit documents or use apps in the language associated with that feature, then you should add that language into your user profile. This is done in Settings; here are the steps, using Hebrew as an example:

  • Click the Start button.
  • Click Settings.
  • In Settings, click Time & language.
  • Click Region & language.
  • If Hebrew is not included in the list of languages, click the "+" icon next to Add a language.
  • Scroll to find Hebrew, then click on it to add it to your language list.

Once you have added Hebrew to your language list, then the optional Hebrew font feature and other optional features for Hebrew language support will be installed. This should only take a few minutes.

Note: The optional features are installed by Windows Update. You need to be online for the Windows Update service to work.

Also note: If you are on a work machine, some businesses manage updates separately, in which case the optional features might not install. If that's your situation, please get help from your system administrator.

Installing optional features independent of language settings

Any or all of the optional font features can be installed manually without needing to change language settings.

If you want to install all of the optional font packages and are running version 1607 (build 14393) or later, there's a link in the Fonts control panel to allow you to do that. (In earlier Windows 10 versions, you'll need to add each of the optional features separately, as described below.) Here are the steps:

  • Open the Fonts control panel:
    • Method 1: Click the Start button and type "fonts"; a link to the Fonts control panel should appear in the Start menu.
    • Method 2: Open the Run dialog: press Win+R, or right-click on the Start button and select Run. Then enter "fonts" and enter.
  • In the left pane of the Fonts control panel, click the link "Download fonts for all languages":

You can also install individual font features. Here's how—I'll use the Hebrew Supplemental Fonts feature as an example:

  • Click the Start button.
  • In Settings, click System.
  • Click Apps & features.
  • Click on the link, Manage optional features.
  • If "Hebrew Supplemental Fonts" is not listed among the installed features, click on the "+" icon next to Add a feature.
  • Scroll to find "Hebrew Supplemental Fonts". Click on that item, then click on Install.
  • Click on the back arrow in the upper corner of the window.

You should see the Hebrew feature in the list as installed or in the process of being installed.

After installing optional font features, the fonts should appear in the Fonts control panel and in font-picker lists. Some apps might not detect the change until the app is re-started. If you still don't see some of the fonts, sign out and sign back in. A reboot should not be required.

Note: The optional features are installed by Windows Update. You need to be online for the Windows Update service to work.

Also note: If you are on a work machine, some businesses manage updates separately, in which case the optional features might not even be visible to you—when you go into Add a feature, you might not see the optional features listed. If that's your situation, please get help from your system administrator.

Fonts included in optional font features

Here's a comprehensive listing of which font families are included with each of the optional font features. Some font families may include multiple fonts for different weights and styles.

Arabic Script Supplemental Fonts: Aldhabi, Andalus, Arabic Typesetting, Microsoft Uighur, Sakkal Majalla, Simplified Arabic, Traditional Arabic, Urdu Typesetting
Bangla Script Supplemental Fonts: Shonar Bangla, Vrinda
Canadian Aboriginal Syllabics Supplemental Fonts: Euphemia
Cherokee Supplemental Fonts: Plantagenet Cherokee
Chinese (Simplified) Supplemental Fonts: DengXian, FangSong, KaiTi, SimHei
Chinese (Traditional) Supplemental Fonts: DFKai-SB, MingLiU, MingLiU_HKSCS, PMingLiU
Devanagari Supplemental Fonts: Aparajita, Kokila, Mangal, Sanskrit Text, Utsaah
Ethiopic Supplemental Fonts: Nyala
Gujarati Supplemental Fonts: Shruti
Gurmukhi Supplemental Fonts: Raavi
Hebrew Supplemental Fonts: Aharoni Bold, David, FrankRuehl, Gisha, Levanim MT, Miriam, Miriam Fixed, Narkism, Rod
Japanese Supplemental Fonts: Meiryo, Meiryo UI, MS Gothic, MS PGothic, MS UI Gothic, MS Mincho, MS PMincho, Yu Mincho
Kannada Supplemental Fonts: Tunga
Khmer Supplemental Fonts: DaunPenh, Khmer UI, MoolBoran
Korean Supplemental Fonts: Batang, BatangChe, Dotum, DotumChe, Gulim, GulimChe, Gungsuh, GungsuhChe
Lao Supplemental Fonts: DokChampa, Lao UI
Malayalam Supplemental Fonts: Karthika
Odia Supplemental Fonts: Kalinga
Pan-European Supplemental Fonts: Arial Nova, Georgia Pro, Gill Sans Nova, Neue Haas Grotesk, Rockwell Nova, Verdana Pro
Sinhala Supplemental Fonts: Iskoola Pota
Syriac Supplemental Fonts: Estrangelo Edessa
Tamil Supplemental Fonts: Latha, Vijaya
Telugu Supplemental Fonts: Gautami, Vani
Thai Supplemental Fonts: Angsana New, AngsanaUPC, Browallia New, BrowalliaUPC, Cordia New, CordiaUPC, DilleniaUPC, EucrosiaUPC, FreesiaUPC, IrisUPC, JasmineUPC, KodchiangUPC, Leelawadee, LilyUPC

 

Discussion Info


Last updated December 13, 2018 Views 103,748 Applies to:

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Hi, pilton.

The feature should still be available. I'll check with the team that handles the optional features. Thanks for reporting your issue.

Well I had the Pan-European Supplemental Fonts removed by an automatic update yesterday and have spent over an hour with Microsoft support who can't provide a solution as to how to get this back!!

Hi, pilton.

The feature should still be available. I'll check with the team that handles the optional features. Thanks for reporting your issue.

Hi Peter,

       

An automatic update yesterday had the effect of removing the Pan-European Supplemental Fonts again.  They are not available as an optional feature either.  I have spent over an hour with Microsoft support who can't provide a solution as to how to get this back!! My windows version is 1607 (OS Build 14393.10)  Can you help?

Shokrann, pilton:

These features get installed from the Windows Update service, and somehow this particular feature fell through the cracks and didn't get published for the 1607 release. That's why it's not appearing. The team that handles that has recorded a work item to get this published. I'm not sure just how long it will take, but it shouldn't take too long.

Sorry for the inconvenience.

Hi Peter,

At some point, a windows update has made Microsoft Edge even more awful to use by eliminating the default Helvetica or Sans Serif font(s).

I completely disagree with your statement that Helvetica "has never been included" - if this were so, what made the horrible Microsoft Edge "browser" suddenly stop honouring the Helvetica font-family in CSS?

What am I looking for from you?

I'm looking for an answer that will allow Microsoft Edge to correctly resolve the font-family provided in the site's CSS.

This is something other than the UNhelpful "has never..." response.

The issue is most obvious on my laptop running Windows 10 (with all the latest updates). It shows up in www.xero.com and in www.google.com as two shining examples of the Microsoft Edge failing. Both of these sites appear with a Times Roman looking font face.

Hope you are able to assist with a little more of an answer than I've seen so far.

MarkS
I have the same problem. Yesterday came a patch for 1607, but the paneuropean supplemental fonts are still missing. I have many docs with Neue Haas Grotesk. Unfortunately I didn't do a security backup or these 7 font families before loading the 1607 upgrade.
Surface Pro 4, i7, 16/512GB

Hello,

any solution? I was using Arial Nova for a lot of my work. Since I am in need to stick with the chosen font, I would really like Arial Nova back. 

Would be great to get some update on that?! 

(I checked, Pan-European Supplemental Fonts is still not available in my settings)

>> I checked, Pan-European Supplemental Fonts is still not available in my settings

Yes, yesterday's 1607 update didn't bring back the pan-european supplemantal fonts :-(

Surface Pro 4, i7, 16/512GB
Hi followed the steps above but Pan- European supplemental fonts does not appear in the the options. What are the next steps.

Hi, PeterMcD735 and others. I notified the team responsible for publishing of the font packages on Windows Update (which is how they get accessed from your system), and they asked me to respond.

"Thank you for reporting this problem. We apologize for the inconvenience. We have identified the issue causing Pan-European Supplemental Fonts not being available after the upgrade, and are working to fix it."

Note that (unfortunately) the optional font package will get removed when the 1607 update is installed. Removal of the package during such updates will get fixed for the next similar update (the 1511 and 1607 class of updates -- I'm not sure what terminology is being used to describe those as opposed to the smaller updates such as security patches). In the meantime, you ought to be able to reinstall the optional font package manually, though there was a problem preventing that; that is what the above response is referring to.

Peter

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