Phantom app in start menu

In the start menu I have item named @{Microsoft.WindowsFeedback_10.0.10586.0_neutral_neutral_cw5n1h2txyewy?ms-resource://Microsoft.WindowsFeedback/FeedbackApp.Resources/Appname/Text} which can not be deleted nor launched.

App is not on the get-appxpackage's list also. How do I get rid of it?

 

Question Info


Last updated June 4, 2019 Views 2,524 Applies to:
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Answer

Hi,

I suggest you to try the following step and check if it helps:

Step 1: Start the computer in Safe mode.

Refer the below link to start the computer in Safe mode and check if it fixes the issue:

https://support.microsoft.com/en-us/instantanswers/f40a95aa-1e34-4907-98ba-a308fd10a786/get-to-safe-mode-and-other-startup-settings-in-windows-10

If the issue persist, I suggest you to try below step and check if it helps.

Step 2: Perform a Clean Boot and find out which application/service is causing this issue.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:

http://support.microsoft.com/kb/929135

Hope the above information was helpful. If you need further assistance, we will be glad to assist you.

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