Error: ""Microsoft.Windows.ShellExperienceHost" and "Microsoft.Windows.Cortana" applications need to be installed correctly." on Windows 10

Once again I have trouble with the Start menu not working. This time I have followed on of the instructions to recover it that points to run a troubleshooter.

I did and got following result:

"Microsoft.Windows.ShellExperienceHost" and "Microsoft.Windows.Cortana" applications need to be installed correctly.

question is how do I correct it. There is no instructions how to repair this problem

Original title: Start Menu critical error

 
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Last updated August 15, 2018 Views 110,872 Applies to:

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Hi Hilario,

As you are unable to access Start menu on your device this might have due to corrupted/ missing system files.

Do let us know the troubleshooter you have tried to resolve the issue?

I suggest you to refer to the below post replied by Paul Sey on August 21, 2015 and check if it helps.

Refer: Critical Error – Start menu and Cortana aren’t working. We’ll try to fix it the next time you sign in.

If the issue still persists, refer to the Microsoft help article, try the troubleshooting steps suggested and check if it helps.

Troubleshoot problems opening the Start menu or Cortana

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

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The troubleshooter finds an error but cannot fix it.

 

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Hello Mehdi,

Thank you for responding.

Do let us know if you have tried the other troubleshooting steps mentioned in the Microsoft article suggested in the previous response?

Also, I suggest you to run SFC scan, System File Checker utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

Follow:

  1. Press Windows + X Keys on the keyboard.
  2. Click on Command Prompt (Admin) to bring up an elevated command prompt.
    Note: Click Yes if it prompts for permission.
  3. In the command prompt type sfc /scannow and press Enter.

Note: If you are not able to repair some files after performing SFC scan, I suggest you to refer to the point 3 “Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”. Under the section “Run the System File Checker tool (SFC.exe)” to repair the corrupted files after performing SFC scan.

Refer: Use the System File Checker tool to repair missing or corrupted system files

Hope it helps. Try the above and update us the status of this issue4 for further assistance.

Thank you.

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My pc updated overnight on its own and now I am unable to use it. I am having the
"Critical Error - Start menu and Cortana aren’t working" problem AND the same problem shown above. I've tried all the suggested fixes and nothing is working.

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It says the latest update is "security update for microsoft windows KB3156421" .... should I uninstall this to get my pc back working properly?

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i am having same issue and followed your

done the scan and have no integrity issue

can you tell me how to install windows stock or default apps i personally think that would help 

thanks

 

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Hello,

I suggest you to perform a system restore to the earlier point of this issue and check if the issue persists.

When you perform a System Restore the time and date would be changed on your computer.

System Restore: Though it is said that System Restore does not affect your personal information such as email, documents, photos, videos, etc., but there is highly possible that some of your personal files are deleted while system restoring.

During System Restore, there may be errors and such errors may cause damage to the files that are present in the system. And, computer shutdown during restoring process may also lead to file loss. Sometimes when System Restore is failed, it may lead to loss of important files as well.

I recommend you to refer to the Microsoft article to perform System Restore: Recovery options in Windows 10

Section: Restore from a system restore point.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

Thank you.

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Hello Tabassam,

Try the below troubleshooting steps and check if it helps.

Step 1: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

  1. Connect to the internet.
  2. Press Windows key and type updates.
  3. Click on Check for updates.
  4. Under Windows Updates, click on Check for updates.
  5. Try to install the updates being shown.

If the issue still persist,

Step 2: I suggest you to create a test user account, log-in with that account and check if this issue persists.

This will let us know if your current user account is corrupted.

Follow:

1.    Press Windows + X keys from the keyboard, click on Control Panel.

2.    Select User Accounts, click on Manage another account.

3.    Select Add a new user in PC settings, click on Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account in Windows 10

Hope it helps. Get back to us with an updated status of this issue for further assistance.

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I don't want to lose any of my files though. Why is this happening? All I did is go to sleep and wake up to this severe problem. Where is Microsoft's patch for this critical error?

And, importantly, how do I stop MS from ever updating my pc again?

Thank you.

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And, I want to say, my pc will not allow me to create another user account. Why is that?

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