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Split Screen issue when i start my laptop ( Windows 10 )

Hello

i have a problem when i start my laptop where it shows 4 split screens and this has cropped up since yesterday. I am not sure what is the reason for the issue.  Its very difficult to do anything with screen split in 4 parts.

Please assist me to get rid of this split screens. i have recently had my laptop serviced and they have changed my motherboard and updated processor from i3 to i5. when i got back the laptop it was working fine. only after i updated my BIOS i started getting TPM error and then this happen since yesterday

Machine details:

OS Name             Microsoft Windows 10 Pro

Version 10.0.14393 Build 14393

Other OS Description      Not Available

OS Manufacturer             Microsoft Corporation

System Manufacturer    LENOVO

System Model   2466DT8

System Type      x64-based PC

System SKU        LENOVO_MT_2466

Processor            Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date          LENOVO G3ETA7WW(2.67), 9/22/2016

SMBIOS Version               2.7

Embedded Controller Version    255.255

BIOS Mode         Legacy

BaseBoard Manufacturer             LENOVO

BaseBoard Model            Not Available

BaseBoard Name             Base Board

Platform Role     Mobile

Windows Directory          C:\WINDOWS

System Directory              C:\WINDOWS\system32

Boot Device        \Device\HarddiskVolume1

Installed Physical Memory (RAM)             6.00 GB

Total Physical Memory  5.58 GB

Available Physical Memory          3.46 GB

Total Virtual Memory     11.3 GB

Available Virtual Memory             9.11 GB

Page File Space 5.75 GB

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions   Yes

Hyper-V - Virtualization Enabled in Firmware       Yes

Hyper-V - Data Execution Protection        Yes

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Hi,


To better assist you, may we know what exact error message are you getting? Kindly provide a screenshot of the split screen as well.


We'll be waiting for your response.

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Hello 

There is no specific error but the screen is split into 4 on boot up. Here is the screenshot

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Hello At Rom!

need your help, I have shared the screenshot, thanks

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Hi

Have you tried either updating the driver for your graphics card or rolling back the driver for your graphics card.

Did this happen out of nowhere or did this happen after some changes in your PC such as a Windows Update?

Let us know what works for you.

Cheers!

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My help is voluntary. Please post back if your problem was resolved or question answered.

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Hi Cyrs,

I have updated windows update and BIOS, after this the mentioned issue started. 

"i have recently had my laptop serviced and they have changed my motherboard and updated processor from i3 to i5. when i got back the laptop it was working fine. only after i updated my BIOS i started getting TPM error on boot up which would give me option of esc or f10 to confirm"

i would always give esc as f10 was to do with removing the security feature ( my understanding ) however finally i did hit f10 and thereafter this happened

Hope this will help you in assisting me, system details are there in the initial part of this thread.

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Hi Cyrs,

Awaitng your help on this

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Help Help :-)

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Hello Cyrs,

Awaiting your help, thanks

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So I'm talking about the driver for your graphics card and not your BIOS and or Windows. This is accessible through your Control Panel > Device Manager. You will then see a list of hardware in your computer. You need to look for the one for your Graphics Card and try to update first. see if that fixes the issue. If that doesn't work, try to roll it back. And if that doesn't work, go to your computer's manufacturer's website and grab the driver that you need for your graphics card there and install. A quick google search can help you through these steps.

Let us know what happens.

Cheers!

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My help is voluntary. Please post back if your problem was resolved or question answered.

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So I'm talking about the driver for your graphics card and not your BIOS and or Windows. This is accessible through your Control Panel > Device Manager. You will then see a list of hardware in your computer. You need to look for the one for your Graphics Card and try to update first. see if that fixes the issue. If that doesn't work, try to roll it back. And if that doesn't work, go to your computer's manufacturer's website and grab the driver that you need for your graphics card there and install. A quick google search can help you through these steps.

Let us know what happens.

Cheers!

Thanks Cyrs,

I have tried all of the above, rolled back, updated but still the issue remain. anymore ideas..

thanks

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Last updated March 31, 2024 Views 12,330 Applies to: