Windows 10 will not wake up from idle mode/sleep mode. (A time-wasting bother!)

I've had this problem since I purchased my All-In-One HP Pavillion with Windows 10 pre-installed and it's been bothering me even since.

I will sometimes set the computer on "Sleep Mode" and when I come back to it, it won't restart by pushing any key or by any movement by the mouse. The only solution is to reboot from the power button!! The same happens if I leave the computer to pick up a call etc and come back to it...same black screen (it's gone into sleep mde by itself?) and I have to reboot.

This is quite annoying and also wastes a lot of my time. Please help!

Thanks.

 

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Last updated September 22, 2019 Views 28,384 Applies to:

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Option 1 - Adjust Power Management
Windows Key+X
Click Device Manager
Right click your keyboard (later on do it for mouse also)
Click Properties
Go to Power Management tab
Check Allow this device to wake computer
OK

Option 2 - Turn ON & OFF Hibernate
Windows Key+R
Type cmd
Right click on cmd and Run As Administrator
Copy and Paste below and Enter (one by one)
powercfg –h on
powercfg –h off
Do the above few times
Reboot your computer

Option 3 - Disable USB selective suspend settings
Type Power in Windows Start Search box
Click Power Options
Select your Power Plan > Change Settings > Change Advanced Power Settings
Disable USB selective suspend settings

Option 4 - BIOS Settings (Works if your BIOS has these settings)
Restart your computer
Get into BIOS
Get into Wake Up Event Setup
Resume from S3 by PS/2 Mouse - Set to Enable
Resume from S3 by PS/2 Keyboard - Set to Any Key

Option 5 - Only for Asus
Just disable or uninstall the ASUS InstantOn application. It prevents LAN and USB to wake up from sleep
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
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What is the exact make and model of your HP?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

Which version of Windows 10 is currently installed: 1507, 1511, 1607, 1703?
Which version of Windows did you upgrade from?

Sometimes your computers firmware, which deals with things like power management, which is related to sleep needs to be updated. Remember, the issue you are experiencing here is outside of Windows, where its not resuming from sleep. Windows is in a saved state on the hard disk and can't manage the hardware resources, thats left up to Firmware (your BIOS) to handle. So, its obvious this more a hardware issue than software, but updated driver software can fix it.

It could suggest you need to update your chipset drivers and BIOS.
I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network adapters.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Are you sure it's not going into Hibernation which is set as default for your power plan?

Right click Start to open Power Options, then Advanced Power Settings, click on Power Plan, then Change Power Plan, then Advanced Settings, expand Sleep category, adjust Hibernate.

Hibernate is a deeper sleep but actually power down the PC after saving everything left out to a Hiberfile in C drive. Then when you power on it actually loads the Hiberfile which is a much faster start.

Hibernate is also a safety net for someone who goes away on vacation so that their PC doesn't accidentally stay in Sleep mode which wears the RAM since it keeps everything from the desktop stored in RAM. Hibernate writes the contents of RAM to the hard drive and powers off.


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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Hi Greg

Thanks for your help, but Windows 10 doesn't follow the same path.

I got to "Power Options", but that only brings me: 'Choose or customise a plan', not Advanced Settings. It's on Balanced at the moment.

Settings are:

Turn off the display: 30 minutes

Put the computer to sleep: 30 minutes

When I click "Change advanced power settings" from here, the options are extensive on a list of ticked boxes:

Turn off hard disk after: 40 mins

...

...

Sleep after 20 mins

       Allow hybrid sleep: On

       Hibernate after: Never

       Allow Wake Timers: Enable

My problem is not with the PC going to Sleep/Hibernate mode (what's the difference), but that I can't simply resume what I was doing when I come back it. Rebooting it constantly can't be a good thing.

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Hello

Settings for Option 1 were already right.

I can't follow steps on Option 2 and Option 3. Steps don't quite align to what I see.

No idea of what Option 4 is all about.

Sorry!

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Hi Andre

Windows 10 Home Version 16299

Model: 23-q203na

This came pre-installed when I bought the computer.

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Sorry the paths are jumbled because they twist between the new Settings app and the old phasing-out Control Panel applets. Construction zone.

But it seems that rules out Hibernate - although I'd set it for 60-180 minutes to have a safety net.

So I'd next troubleshoot sleep. Sleep almost always goes to the Display driver which governs it most. So make sure you have the latest driver installed from the PC or display adapter's Supporrt Downloads webpage.

Then use this checklist for resolving Sleep issues: http://www.makeuseof.com/tag/fix-windows-10-sle...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If this is Fall Creators Update Version 1709, which you can check at Settings>System>About, you can also roll it back at Settings>Update & Security>Recovery, then hide it using the same tool above until it matures.

Others have reported resolving problems caused by Fall Creators Update Version 1709 by running the Media over the present install as a Repair Install: https://www.kapilarya.com/how-to-repair-windows...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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I notice there is a BIOS update from December 2017 that was released. You might want to apply that:
http://ftp.hp.com/pub/softpaq/sp84001-84500/sp8...

Also an Intel High Definition Graphics driver update from September 2017.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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twitter/adacosta
groovypost.com

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Thanks, but I can't go on clicking to download a file I don't recognise.

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