Black Screen after login windows 10

So I have the above problem, the cursor visible

Screen fine in safe mode

I have tried

1) deleting display drivers, as well as updating them, as well preventing automatic updates

2) have removed all external devices

3) restore point from a week ago did not help

4) initially sfc /scannow found errors it couldn't fix, now doesn't work at all (WPR could not start the service)

5) DISM doesn't work - cleanup-image option is unknown

6) reset windows using installation disc fails

7) many programs won't load because mpr.dll error, ie I can't use my back up program so I can backup everything before starting and completely clean install

8) I can't uninstall antivirus, assume same issue as "7"

9) Uninstalled windows updates, now installed update window is empty

10) Windows Update (in settings) looks to be working but never gets past to searching phase

I can get task manager up and start chrome and some other programs

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Hi Cirsten. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

Make sure you've tried everything here: https://www.lifewire.com/how-to-fix-mpr-dll-not...

Try creating a new Admin Local Account to see if it will start normally and function: https://answers.microsoft.com/en-us/windows/for...

If that fails try accessing the Command Prompt from boot if necessary to enable the HIdden Administrator to see how it functions: https://www.tenforums.com/tutorials/2969-enable...

If Safe Mode, or the new account or Built-In Admin account will run normally, go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

If that fails then do the Clean Install which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Advanced Options


If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Are you saying that if i have photos in a folder on my c drive, if i follow your guide the photo folder will be inside windows.old. would this also apply to things from my desktop and document folders?

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None of the things listed have helped

I suppose I'll have have to do a clean install

However,. I would like to back up done files first. 

The program i normally used and thankfully used only a month ago won't with because of the mpr.dll error.

Do you have any suggestions from a program that might work. Several programs still work, such as Chrome

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I would sort my files into the named Account User Folders (Documents, Pictures, Desktop, Downloads, etc) then copy them to flash or external hard drive, confirm they all made it by comparing size of source and copied folders.

This will save time and not be as risky as using a backup program, but if you must then I'd use free Macrium for both file and image backup after install: https://www.howtogeek.com/howto/7363/macrium-re...

This is all sequenced in the tutorial for Clean Install here: http://answers.microsoft.com/en-us/windows/wiki...
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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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MAcrium won't install due to the mpr.dll error

Will have to do it manually

Also the windows media creation tool also fails to load. Lucky I have a windows 10 DVD from upgrading 8.1 to 10

So once the manual back up done will do a clean install

As an aside I don't really view a completely clean install a "successful" resolution to my problem

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I would use another PC to install Media Creation Tool to create the latest media so you get the benefit of the Clean Install for it and don't have to turn around and do an Upgrade right away via Windows Update that can be buggy.


To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, then on second screen choose Install Now, then Custom Install, then delete all partitions down to Unallocated Space to get it cleanest, click Next to auto-create and -format the necessary partitions and begin install - this makes it foolproof.

These steps and many other tips and tools are in the Clean Install tutorial which compiles the best possible Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...
_________________

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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hello, Many users are having the same/similar problems & if you can log in via safe mode the solution is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.
For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.
For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.
Another potential solution is to remove any USB devices (wireless mouse, keyboard, external hard drive/s) & wait to see if boot continues, if not then to restart with devices still disconnected (if possible).
Virginia - Time Lady.

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Hi Greg,

I am having the very same issue...

It boots in to local profiles and my domain admin profile with no issues, however it will not boot into a domain user account for around 10-15 mins...  Even when it does boot in, it has limited or no functunality...

I have already done a clean install of windows on a laptop with the same issues, that did not help...

I have succesffuly fixed 2 of these same issues by removing the machine from the domain and re-adding...

This machine just will not play ball...

Any suggestions...?

Brendan

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Last updated September 11, 2020 Views 5,872 Applies to: