Windows Defender crashes my PC on Windows 10

When I do a full scan using windows defender, after about 15 minutes my computer crashes.

This is on a PC on windows 10, did not happen on windows 8.

The whole computer (including mouse cursor) locks up.

Help.

 
Question Info

Last updated August 1, 2018 Views 3,116 Applies to:

Hi Matey,

I will be glad to help you with the issue you have with Windows Defender.

The issue could you occur if your computer is infected with malware or virus. I suggest you to run Microsoft Safety Scanner and check. Please follow the link below to download:

https://www.microsoft.com/security/scanner/en-us/default.aspx

Thank you. 

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Hi,

I ran that program but after 15 minutes of full scan it crashed my computer.

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Hi,

Thank you for the response.

Did you find any viruses after the scan?

The issue could occur if there is any third party conflicts on the computer.

I suggest you to place the computer in a Clean Boot and check if it helps.

To know how to place the computer in Clean Boot I suggest you to follow the below link.

https://support.microsoft.com/kb/929135

Note: Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section "How to reset the computer to start normally after clean boot troubleshooting" from the same article.

Please reply with the results. I will be glad to help you further.

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