Windows 10 Parental Permission

I recently downloaded Windows 10 and set up child accounts for my kids.  I set screen times for them, but when the time runs out, they should be able to request more time from a parent. However, when the time runs out with the new update, even though it says to request parent's permission, the only option given is to log out or switch user. The "request parent permission" button is not available. How do they request permission for extended time?
 

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Last updated August 11, 2019 Views 2,408 Applies to:

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Hi,

Thank you for being a part of Windows 10.

I would suggest you to try the following steps and see if that helps.

1. Sign in to http://fss.live.com using the parent account.
2. On the bottom of the page, click Remove PCs from this list.
3. Click the checkbox for your computer, click Save, then click Remove.
4. Open Windows Live Family Safety on your computer.
5. On the upper-right side of the Family Safety window, click the Get the latest settings from the website icon.
6. After a few seconds, it will show a dialog box saying that there are no monitored accounts on your computer. Click Set up Family Safety. If the dialog box didn't show, just close the client and open it again
7. Sign in again to Windows Live Family Safety using the parent account. 
8. Select the user that you want to monitor.
9. Select the Family Safety member (the one that you have set the settings for Family Safety).
10. Click Save, then click Close.
11. Open Windows Live Family Safety again, then click the Get the latest settings from the website icon on more time.

For additional information about the Time Limits, please read the thread in this link: Time Limits not working.


Hope this helps. Let us know if you have any other issues with Windows in future.

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I am experiencing the same issue.  Can not add more time to child account once limit has been reached.

In step 2 when you refer to Remove PCs from list do you mean from the Family screen or Devices?

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Thanks for the suggestion, but I am really confused.  I can't really find any of the buttons/links you mention on the family safety website.  I did remove and re-add the child account, but that did not help.  I can tell the family safety settings are updating on the child's computer, because I can change the max time allowed for the day and the change will be reflected on my son's computer.  However, if he runs out of time, the computer tells him to ask for more, but gives me no way of granting more time.

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Vijay,

This is Windows 10. What you copied and pasted is from an old and obsolete version of Family Safety. We need an answer for Family Safety built into Windows 10. Windows Live is not installed.

Brian

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Under the old version, when time ran out, the operating system prompted the child to have a parent add more time. With the updated version (under Windows 10) once the time runs out, we can't add more time from within the operating system. We have to login to family safety and add time under that day for screen time.

The use case (please pass this along to the development team): when a child has homework to do on the computer, and it takes longer than the screen time allocated, it is very useful for the parent to be able to 'add time' real-time from a dialog box while the child is logged in. Or perhaps from a Family Safety app on the Windows Phone or iPhone.

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Further to other people's comments this doesn't work me either.

In Windows 8 / 8.1 when the family safety time limit ran out there were 3 options along the lines of "Send request", "My parent is here", "Switch users".  The my parent is here button would then ask for a parent to enter their password and choose a period of time to add.

In Windows 10 all we get is the switch users of turn off pc option - not helpful!

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Update: I gave up and downgraded back to Windows 8.1....Windows 10 gave me more issues than i cared to deal with.

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This reply is not helpful and losing the extend option is a huge usability issue. See other parent's comments on this blog article, this is a huge miss in the new implementation. 

https://www.thurrott.com/windows/windows-10/5187/inside-microsoft-family-and-windows-10-parental-controls

Brendan

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Unbelievable that a feature so obviously required to provide ease & flexibility has been removed.

Now have to login online, change time limit for the day and then remember to change it back. 

What was a quick couple of clicks now takes so much effort I might as well do without. 

Where can you complain / request changes to this feature?

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Now it sends me an email asking if my daughter can have more time.

Here's the problem... if I am not home, but someone else is with her, there is no way for that person to give her more time.

and it is really a pain to have to log in to my email to give her more time.

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