Windows 10 Family Safety Screen Time Limits Not Working

All of a sudden screen time limits stopped working.  My son had been on the computer for hours and it showed him having been on for 14 minutes.

In addition, I could logon after the time he was supposed to stop using the computer. 

Tried deleting files in c:\programdata\microsoft\windows\parentalcontrols and rebooted.  Did not fix the issue.

Tried deleting and re-adding my son's account on account.microsoft.com/family.  Did not help.

This is a fabulous feature.  Please help me make it work again!!!

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 Hi,
 
Welcome to Microsoft Community.
I appreciate your interest in windows 10. I understand the inconvenience you faced. I will certainly help you with this.
 
I need more information about this issue so that I can assist you better.
 
1. Does it happen only with particular child account?
2. Have you tried to set time for another child account?
3. What is the make and model of your computer?
 

I would suggest you to create new child account then try to set to use the PC during the time range.

To create new child account please follow the below link:
Note:  It is also applicable for windows 10 as well.
 
To Allow User to Only Use the PC During the Time Ranges follow the below steps.
 
1. Go to Control Panel then Family safety .
2. Under Family safety select User settings then Time Limits then Curfew.
3. Select "When can Standard-example use the Pc under this
select Standard-example can only use the pc during the time ranges. 
 
4. To Block hours click/tap on a white box, or click/tap and hold and drag over a group of white boxes and release, to mark it blue for each half hour of each day that you want to block.
 
5. To unblock hours click/tap on a blue box, or click/tap and hold and drag over a group of blue boxes and release, to mark it white for each half hour of each day that you want to unblock.
 
I hope this helps.
 
Let us know the status of the issue so that we can assist you better.
 
Thanks.

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Family safety is not available on Windows 10 in the control panel.  That's Windows 8.

It's an HP 15 Notebook.

I don't think adding a new user is a solution.  We have only had the laptop for 5 days.  Adding new users every 5 days is not practical.

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Did you seriously just link the Windows 8 procedure for Windows 10? Have you actually used Windows 10 before?

Does Microsoft realize how broken the family controls are for Windows 10? How about if actual engineers look at the problems and figure this out?

This is so incredibly frustrating.

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The answer to my question was not helpful.  Please update. 

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I have the same issue, and this sucks!

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I'm dealing with this issue as well.  I have a 16 year old who will play on the computer for 8 hours straight if I would let him.  The family settings worked for about 3 days, now none of the settings are being honored.  The time doesn't even show properly.  I set it for 2 hours, and he was on one day for 4 hours.  Family safety showed no hours logged at all.  What is going on here?

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We have the  same issue.  If this is not resolved soon, we will have to go back to Norton's parental controls.  

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Same exact problem. Please fix soon.

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Us too. completely inaccurate totals and blocking/leaving open at the wrong times.

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I have the same problem. I have set the screen time up so he can use his laptop between 8:00AM and 9:00PM everyday and only given 1 hour per day. His activity shows that he has been on for more than 3 hours per day.

Please advise!

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Last updated May 9, 2021 Views 15,886 Applies to: