Receive Remote Assistance Support from Microsoft - LogMeIn Rescue

Microsoft Support - reached via the support phone number 800-642-7676 - directed me to support.microsoft.com/help and requested to make a remote connection using LogMeIn Rescue (to help with a Windows 10 re-activation). While the page appears to be in the legitimate Microsoft domain, I can find no further official documentation or statement that this is a legitimate request by a Microsoft technician. But there appear to be many cases of LogMeIn being used in technical support scams.

Before agreeing to this, does Microsoft indeed use LogMeIn Rescue for remote support? Are such connections secure? If so, would it be possible for Microsoft to provide some further documentation that service technicians do use this method?

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Answer
Answer
Hi dweagle. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Since you've come to a site where we have actual experts rather than Support agents who work from scripts, perhaps we could help you so you don't need to worry about calling the wrong number. But if in doubt you can reach Support from this list of official Customer Service numbers: https://support.microsoft.com/en-us/help/405170....

What is the exact problem you're having with activaiton? How was Windows 10 originally activated? How did it come to be deactivated, by reinstall or any other change made? What is the Status and Edition showing at Settings > Update & Security > Activation. Have you run the Troubleshooter there?

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Last updated May 7, 2021 Views 127,391 Applies to: