RANSOM WARE

I hope you have backups of your personal files. If you cannot open your personal files (Documents, Pictures etc) then you need to wipe your device and clean install Windows 10. Then recover your backups.

If no backups then try posting the full title of a file that has been encrypted including the full extension. To find the full name + extension then right click, select properties and look at the file name is displayed.

This appears very much like a real ransomware attack. You need to be very careful.

Please note: You cannot remove a real ransomware attack with antivirus software.

In my opinion, you should let a professional handle this. Some ransomware attacks are more skillfully executed than others. A professional can examine your computer and determine if there's a decryption key or other tool to decrypt your files. Otherwise, you have no choice but to pay the ransom.

More skillfully executed attacks typically present themselves more professionally than what you are seeing. You may have been attacked by amateurs who are using pre-made software commonly available on the internet's black market. If so, the liklihood is better that a professional will be able to decrypt your files. But you will probably end up having to pay the ransom.

Unless you feel confident about your technical abilities, you shouldn't try to fix this on your own. The better ransomware will actively fight attempts to defeat it and you may end up needing to pay a higher ransom.

The attacker gets nothing from this unless you pay. You should try to negotiate a lower ransom. Attackers are sometimes flexible. And you may be surprised at how polite they are.

Will do when I get back on that computer. I ran Spyhunter and Hitman and RegHunter. Then a popup came on asking my to sync my Google account. Of course this is not normal and I closed that popup without syncing. 

I then went to my desktop  and all the Goggle files were fine so was Dropbox. 

I know its running a macro somewhere it changed the files to a word document but just can't remember the extension Once I do I'll post it thanks for the reply. 

Better than some saying just pay it. And the present themselves as Microsoft advisers  

Don't pay the attackers any ransom. That will incentivize them to create more ransomware and attack other computers.

Check this site to see if there is a solution for the ransomware you got infected with:

https://www.nomoreransom.org

If there is no solution yet you may backup your infected files somewhere in case there shows up a solution at some later time.

But I repeat don't pay. Accept your loss and be more careful next time when you download stuff.

It add an extension DOCM