Question

Q: I get constaqnt interruptions telling me that I have a virus and to call them for removal of virus. This thread is locked from future replies

Original Title - error #268d3

I get constaqnt interruptions telling me that I have a virus and to call them for removal of virus!

I do not believe them since my security apps do not find any.

What ca I do to get rid of the message.

Answer

A:

All these kind of pop-ups are fake warnings - scams. Never ever call these numbers.

Read: PSA: Tech Support Scams Pop-Ups on the Rise

If you use Edge, see all of  GreginMich's replies here: http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/system-error/dcccc74e-fb98-43a8-8579-956692a40982

Or try the Edge-method of Scott_ki in this thread.

For Chrome, see: https://support.google.com/chrome/answer/2765944?hl=en

For Firefox, see: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Use the Task Manager to close your browser:

How to Use the New Task Manager in Windows 8 or 10

http://windows.microsoft.com/en-us/windows/end-process#1TC=windows-7

Clear your temporary internet files and reboot. After the reboot, the pop-up should be gone.

If not, follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

Cheers,

J

Did this resolve your issue?

Sorry this didn't help.

96 people were helped by this reply



progress
 
Question Info

Views: 59733 Last updated: September 22, 2017 Applies to:
Windows / Windows 10 / Security & privacy / PC