I've had fairly severe issues since the January 2018 update of Win 10. I am based in Europe.
I dealt with your tech support for two days, and over three occasions had my service chat terminated (usually after a reboot, but once when the tech "went to check something"). Despite the fact that my issue was unresolved, and the technicians had a call-back number, no further effort to resolve the situation was made, and I've gotten e-mails indicating that the problem was resolved to my satisfaction. This was infuriating - as the issues still remained, and I did not understand why the tickets were being closed and had to be reopened by me later.
On January 20, the issue behind this became clear. While the technician was in control of my system using LogMeIn, they ended the web-page chat, which prompted a "review our service" page. They then ranked themselves 5 stars, "issue resolved in one session", and then closed the page.
When I challenged the technician on this, he said that he had closed the chat because it had "become idle".
I have several issues with this:
- First, using LogMeIn to impersonate me in this way is identity theft, and fraud
- Second, as long as your technicians are using these tactics to review themselves and close the tickets, my issue remains unresolved, and I become a very angry customer.
I need to speak to someone on this issue. However, most importantly, I need the issues I have been spending days trying to resolve actually satisfactorily concluded.
I've looked for contact details for a complaints department, but it does not appear to exist. The number I found only gives the option to speak to technical support or sales.
* Moved from Windows 10/Security