Device performance & health status unknown in Microsoft account

Hi everyone,

When I sign-in to my Microsoft account, the "Device performance & health" under "Windows Defender settings" is showing "Status Unknown" and this is shown in the screenshot below. How do I get my computer's "Device performance & health" connected to my Microsoft account? Could anyone help me with this problem please?

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Any 3rd party anti virus, security, cleanup programs ever installed on the computer?
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Around computers
since 1952
lacrumb

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Hello Ian,

My name is Jin and I am an Independent Advisor. I can see that you are checking the status of your other device via your Microsoft Account.

It's showing "Status Unknown" as that device is currently offline. The device needs to be turned on and currently connected to the internet to check the real time device performance and health.

I hope this clears up your concern.

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Hi,

Yes, I installed before on the computer, but not after I formatted my computer and re-installed my Windows 10. 

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Hi Jin,

My computer is turned on and connected to the Internet when it shows "Status Unknown" in my Microsoft account.

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At this point, I recommend you access the built-in Administrator account and check if you can perform a Health Check.

To enable the Administrator account:

1. Right-click on the Start button.
2. Select Command Prompt (Admin).
3. Type the "net user administrator /active:yes" then Enter.

Sign out of the current user and you should see the Administrator account. Sign using that account and let me know if you would be able to perform a system health check on your account.

Once you're done with running the health check, you can disable once again the Administrator account.

1. Right-click on the Start button.
2. Select Command Prompt (Admin).
3. Type the net user administrator /active:no and hit Enter.

Let me know how it goes.

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Hi Jin,

What System Health Check are you talking about and how do I perform it?

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Have you gone to the makers site and got their removal software?
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lacrumb

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Just manually run Windows Defender. The information that shows from the Microsoft Account (device performance and health) comes from Windows Defender. If you are using a 3rd party anti-virus that section will show as unknown status. You can either switch temporarily to Windows Defender. I have verified this with my 2 PC's.

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Hi Jin,

All the three items under device performance & health are having "no issues" in my administrator account.

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do the following steps

Please press windows+S key
Type cmd
From below list right click on command prompt
Click run as administrator
In the command prompt type sfc /scannow and press enter
Wait till it finished
DISM.exe /Online /Cleanup-image /Scanhealth (Press enter. Let it complete.)
DISM.exe /Online /Cleanup-image /Restorehealth (Press enter. Let it complete.)
Restart the pc

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Last updated April 13, 2021 Views 2,799 Applies to: