Device performance & health status unknown in Microsoft account
Hi everyone,
When I sign-in to my Microsoft account, the "Device performance & health" under "Windows Defender settings" is showing "Status Unknown" and this is shown in the screenshot below. How do I get my computer's "Device performance & health" connected to my Microsoft
account? Could anyone help me with this problem please?
My name is Jin and I am an Independent Advisor. I can see that you are checking the status of your other device via your Microsoft Account.
It's showing "Status Unknown" as that device is currently offline. The device needs to be turned on and currently connected to the internet to check the real time device performance and health.
I hope this clears up your concern.
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At this point, I recommend you access the built-in Administrator account and check if you can perform a Health Check.
To enable the Administrator account:
1. Right-click on the Start button.
2. Select Command Prompt (Admin).
3. Type the "net user administrator /active:yes" then Enter.
Sign out of the current user and you should see the Administrator account. Sign using that account and let me know if you would be able to perform a system health check on your account.
Once you're done with running the health check, you can disable once again the Administrator account.
1. Right-click on the Start button.
2. Select Command Prompt (Admin).
3. Type the net user administrator /active:no and hit Enter.
Let me know how it goes.
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Just manually run Windows Defender. The information that shows from the Microsoft Account (device performance and health) comes from Windows Defender. If you are using a 3rd party anti-virus that section will show as unknown status. You can either switch temporarily to Windows Defender. I have verified this with my 2 PC's.
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Please press windows+S key
Type cmd
From below list right click on command prompt
Click run as administrator
In the command prompt type sfc /scannow and press enter
Wait till it finished
DISM.exe /Online /Cleanup-image /Scanhealth (Press enter. Let it complete.)
DISM.exe /Online /Cleanup-image /Restorehealth (Press enter. Let it complete.)
Restart the pc
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