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Cannot set PIN or change Password in windows 10

I have a standard user account set up on Windows 10 PC, however which is connected to my Microsoft Account, and which I can log into without issue on my PC, and through a browser.

However, when I go to sign in options to set a PIN, I get the following error message:

I also find that if I click the "change password" button instead I get this error:

However it doesn't matter how much "later" I leave it, it always has the same errors and will not let me save a PIN.

I have tried so far:

Running sfc /scannow (no errors)
Running DISM.exe /Online /Cleanup-image /Scanhealth (no errors)
Check Credential Manager is running in services (yes)
Check Windows Login Server is running in services (yes)
Delete the user account from the PC, all user folders left over, and recreated it from scratch

I have a second Windows 10 PC which I also used my Microsoft Windows account to login with, and that works fine, and I am able to set the PIN without issue - just on this PC is the problem.

Other users on this PC have been able to set PINs without any issues though.

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Replies (2)

A. User

Hi Feajays,

Welcome to Microsoft Community.

I appreciate your interest on windows 10 and also for trying the troubleshooting steps to fix the issue. I will help you to resolve it.

I would suggest you to Run Microsoft account troubleshooter and check.

Microsoft Account Troubleshooter

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

I hope this helps.

Let us know the status of the issue so that we can assist you better.

Thank You.

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Feajays

Hi - I ran the troubleshooter, but is has not resolved anything. It did report a couple of things, but did not indicate how to fix them.

Microsoft Accounts

Publisher details

Issues found

No rootcauses found and created logs

Collect additional information about this problem

Detected

Completed

Some settings have sync turned off

Detected

Turn on sync for individual settings

Completed

Potential issues that were checked
Microsoft connected account state notification Microsoft connected account state notification	Issue not present
All settings sync incomplete All settings sync incomplete Full sync required before settings will properly sync	Issue not present
Microsoft account settings are corrupt Microsoft account settings are corrupt	Issue not present
Can’t connect to the sync service Can’t connect to the sync service There might be an Internet connection problem or the service may not be available. Please check your Internet connection and try again.	Issue not present
Microsoft account required Microsoft account required You need a Microsoft account to sync your settings.	Issue not present
Unable to connect due to proxy or certificate Issue Unable to connect due to proxy or certificate Issue	Issue not present
Authentication information is incomplete Authentication information is incomplete	Issue not present
Check for roaming GPO enabled status Check for roaming GPO enabled status	Issue not present
System time and date aren’t correct System time and date aren’t correct Incorrect time and date settings might prevent settings sync on this PC	Issue not present
Problem with system registration Problem with system registration	Issue not present
Signed in with a guest account or Roaming User Profiles enabled Signed in with a guest account or Roaming User Profiles enabled	Issue not present
Sync settings on this PC is turned off Sync settings on this PC is turned off	Issue not present
You are not connected to the Internet You are not connected to the Internet You must be connected to the Internet to sync your settings.	Issue not present
Proxy Settings Proxy Settings	Issue not present
You have reached the daily sync quota You have reached the daily sync quota	Issue not present
Check system not activated Check system not activated	Issue not present

Issues found

Detection details

No rootcauses found and created logs

Detected

Collect additional information about this problem

Completed

Some settings have sync turned off

Detected

Turn on sync for individual settings

Completed

Open PC settings to turn on sync for individual settings

Potential issues that were checked

Detection details

Microsoft connected account state notification

Issue not present

All settings sync incomplete

Issue not present

Full sync required before settings will properly sync

Microsoft account settings are corrupt

Issue not present

Can’t connect to the sync service

Issue not present

There might be an Internet connection problem or the service may not be available. Please check your Internet connection and try again.

Microsoft account required

Issue not present

You need a Microsoft account to sync your settings.

Unable to connect due to proxy or certificate Issue

Issue not present

Authentication information is incomplete

Issue not present

Check for roaming GPO enabled status

Issue not present

System time and date aren’t correct

Issue not present

Incorrect time and date settings might prevent settings sync on this PC

Problem with system registration

Issue not present

Signed in with a guest account or Roaming User Profiles enabled

Issue not present

Sync settings on this PC is turned off

Issue not present

You are not connected to the Internet

Issue not present

You must be connected to the Internet to sync your settings.

Proxy Settings

Issue not present

You have reached the daily sync quota

Issue not present

Check system not activated

Issue not present

Detection details

Collection information
Computer Name:	SIRABI
Windows Version:	10.0
Architecture:	x64
Time:	Saturday, October 10, 2015 8:35:44 AM

Publisher details

Microsoft Accounts
Find and fix problems with Microsoft accounts and Sync your settings.
Package Version:	1.5.1.20131016
Publisher:	Microsoft Corporation

Cannot set PIN or change Password in windows 10

Replies (2) 

Question Info

Replies (2)