Cannot Add PIN to User Account

I upgraded to v1607 and lost my PIN sign-in option.

I went to go add my PIN back and the "Add" button did absolutely nothing (spinning dots for a few seconds then nothing after).

I looked elsewhere on this site and it said to delete the contents of the NGC folder, so I did that too. That did not solve the problem though, the button still does nothing.

I also tried deleting the NGC folder itself, and the same behavior persisted.

I changed my account to a local account and tried to add a PIN that way. Nothing happened after I put in my local account password.

Changing back to a Microsoft account prompts me to add a PIN, but when I try to set up a PIN, it shows "Something went wrong. We weren't able to set up your PIN."

Changing my password on the Microsoft account lets a dialog box appear when I click the "Add" button, but after I sign in with my Microsoft account password, nothing happens. I go to click on the "Add" button after this, and it still does nothing.

Restarting my computer / waiting for about 30 minutes or so while logged in, lets the dialog appear, but the same behavior happens as described in the aforementioned paragraph.

Re-verifying my device with my Microsoft account also does not change anything.

Using another account on the computer does not make it work either.

The button in question:



Any help would be appreciated.

 

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Last updated November 23, 2019 Views 11,908 Applies to:

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Hi King,

We regret the inconvenience caused. We appreciate your effort for trying troubleshooting steps.

Kindly try below methods and check if it helps to resolve the issue.

Method 1: System File Checker (SFC) scan.

Perform System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them automatically.

Follow the below steps to perform SFC scan:

  1. Press Windows key + X, click Command Prompt (Admin).

     2.  In the Command Prompt, type the following command, and then press ENTER:

         sfc /scannow

If the issue persists then follow the below method.

Method 2: DISM Commands. 

I would suggest you to Run DISM commands where it will fix windows corruption errors. And check if it helps.

Refer to the below link on how to perform DISM commands.

https://support.microsoft.com/en-us/kb/947821 

 

Reference:

https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-anniversary-update-not-recognising-my/f1a22504-a502-4754-88d6-679955f878a0

 

   

Hope it helps. Please get back to us with the status of your issue.

Thank you.

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Hi King,

We regret the inconvenience caused. We appreciate your effort for trying troubleshooting steps.

Kindly try below methods and check if it helps to resolve the issue.

Method 1: System File Checker (SFC) scan.

Perform System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them automatically.

Follow the below steps to perform SFC scan:

  1. Press Windows key + X, click Command Prompt (Admin).

     2.  In the Command Prompt, type the following command, and then press ENTER:

         sfc /scannow

If the issue persists then follow the below method.

Method 2: DISM Commands. 

I would suggest you to Run DISM commands where it will fix windows corruption errors. And check if it helps.

Refer to the below link on how to perform DISM commands.

https://support.microsoft.com/en-us/kb/947821 

Reference:

https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-anniversary-update-not-recognising-my/f1a22504-a502-4754-88d6-679955f878a0

Hope it helps. Please get back to us with the status of your issue.

Thank you.

Hello Krishna.

Thanks for the reply! It's really appreciated. I tried both methods above (as shown in the picture below), but the issues still persist I'm afraid.

Another thing I tried was setting the Credential Manager Service to Automatic, but to no avail.

I also rebooted after trying your suggestions and after changing the service. Still had no results.

Hopefully a solution can be found soon.

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Hi,

Did this get fixed? I'm having the same issue and I'm not getting anywhere with the suggestions above :(. Thanks!

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I've got a very similar issue. When I try to setup a pin, it lets me type it in but then the prompt closes and nothing happens. The Add button stays there and pressing it does the whole thing all over again. I even reinstalled Windows 10 using the Media Creation tool and the issue persists.

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I got an update on my Surface Pro 4 a few days ago and it's now fixed. Check for any updates on your machine ! 

Good luck. 

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Just checked both my PCs. My desktop got updated to 14915 and adding PIN works. My laptop is still on 14393 and pin doesn't work. Cool! I'll wait for the update on my laptop!

EDIT: Signed up for the Insider Previews (Fast ring) and got the 14915 update. When it installs, I'll edit to say if it worked.

EDIT2: PIN still doesn't work :(

EDIT!: I got it fixed! I did everything reinstalling Windows to wiping/removing that Ngc folder, nothing worked. I was Googling for an answer and came across this thread: http://answers.microsoft.com/en-us/windows/forum/windows_10-security/cannot-add-pin-to-user-account/f2737fa4-c912-44ad-999d-8bfe1349b978

So what I did was I typed in tpm.msc in the Cortana search box and opened the program. I then clicked on "Clear TPM" which then rebooted me into a part of the UEFI/BIOS which told me to press f1 to clear TPM. After that, I went into Settings > Accounts > and the Add Pin function worked! I am so ecstatic and happy! Before, after pressing add, it would make me enter a pin then it would show dots spinning then nothing would happen. Now, it worked!

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I'm having the same problem. I tried clearing the tpm and restarting but I'm still having the same problem. I've spoken to three Windows Techs via there Chat support service with no luck. Really keen to find a solution to this problem.

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Hi,

I'm having the exact same problem since yesterday.

It started with this login error: "This device has been locked for security reason."  It asked that I leave it for a minimum of two hours and keep the machine plugged in. (which I did without effect)

I tried:

1. clear ngc folder.

2. sfc scan + DISM

3. switch to local account (and back)

4. System restore

5. clear TPM

Nothing works!

It's obvious a MS bug. (again!). 

Very frustrating!

Please help!

My gear: HP Spectre x360.

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THANK YOU! Have been struggling for days with this and just about assumed my MS account became borked. Of all things, stupid TPM on the HP Spectre x360.

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Interesting. Im using the exact same laptop. (HP Spectre X360 15t)

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