Bitlocker doesn't prompt for a password on Windows 10

I just enabled BitLocker on a new Windows 10 machine. When I shut down and restarted my machine I expected the blue screen where I enter a password. Nowhere in the BitLocker process was I prompted to set a password and I don't get the blue screen where I can enter a password on start up. BitLocker manager says I'm encrypted, BitLocker is on, and I have an Identifier and Recovery key. Does BitLocker work differently in Windows 10 than in 8.1? I don't see how I'm protected at all. Thanks, Daren
 

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Last updated June 13, 2019 Views 1,806 Applies to:
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Answer

Hi Daren,

Thank you for posting your query in Microsoft Community.

I understand that you have issue with Bitlocker password. I will certainly assist you with this.

1.  Do you get any error message?

2.  Is your Bitclocker enabled on your system?

3.  Have you made any changes on your system before this issue?

Please follow these steps and check if that helps.

Method 1: I suggest you to start the BitLocker Device Encryption service.


Follow the below steps:
1. Press Windows key + R from the Keyboard.
2. Type services.msc and hit Enter.
3. Search for BitLocker Device Encryption service.
4. Double click on BitLocker Device Encryption service and click on Start button.
5. Click on the dropdown list and set the Startup type to Automatic.

If the issue persists then follow the below method.

Method 2: Boot the computer in Safe mode with Networking and check if works.


I suggest you to refer to the following Microsoft article on Start your PC in safe mode in Windows 10.


http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode


Method 3: Perform a Clean Boot and find out which application/service is causing this issue.


A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.
Follow this link: https://support.microsoft.com/en-us/kb/929135

Important note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting.”

If the issue persists, I suggest you to post your query here:

https://social.technet.microsoft.com/Forums/en-US/home?category=Windows10ITPro

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.  

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