A grey box appears then disappears when signing into microsoft account

Hi,

When I try to sign in to my microsoft account via the store, cortana or settings, a grey box appears then after a couple of seconds will disappear. This means I cannot sign into my account at all! i had tried searching solutions on google but there's only a website that had the same problem, but it didn't seems to had a solution.

http://www.tenforums.com/user-accounts-family-safety/17034-grey-box-appears-then-disappears-when-signing-into-microsoft-account.html

(website that contain user asking same problem)

Any help much appreciated, I am running windows 10, on a Dell laptop that used to run windows 7, also it is a 64 Bit. If you need any other information, please ask 

This image below is copied from another user that had the same problem.

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Hi,
 
Thanks for posting your query on Microsoft Community. I understand the inconvenience caused. We will help you resolve the issue as soon as possible.
 
I suggest you to try the below steps and check if it helps.
 
Step 1: Run Microsoft Account troubleshooter and check if it helps.
Refer to the below link:
 
 
If the issue still persists, you can go ahead and create a new user account and check:
 
Step 2: Create a new Local account.
Refer to the below link:
 
 
Step 3: Login to your Local account.
 
Step 4: Try to Sign In, to app, Windows store using your Microsoft account.
 
Hope it helps, please get back to us if you need any further assistance. We are happy to help.

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Thx for the reply, but nothing's helpful

the first one run microsoft account troubleshooter, it didnt detect any problem which is not helping

the 2nd one says create new account


well, to add another user to pc need to sign in too... which makes it the samething grey box appear and disappear 

since step 2 cant be carried out step 3 and 4 is useless too

do u had any other options?

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Didn't help for me either.

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Erm...

Just to ask for more help since the reply u made is not really helping...

Do you had anymore idea of how to fix the following problem?

As i reply saying its not helping few days ago and yet haven't get any info

hope to hear you soon. Thx

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Hi Kheng,

Thank you for the reply.

 

To understand the issue better, I would need more information from your end.

  1. Are you logged in to a Local Account?
  2. Is the user account an Administrator account?
  3. What exactly happens when you click on "Sign in without a Microsoft Account"?

I suggest you to sign in to Microsoft Account when the computer is in a clean boot state as there might be a service/startup that might be stopping the Microsoft Account to sign in. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135/en-us 

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

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I am having the same problem with a lenovo laptop upgraded to 10pro from 7pro. I am logged in as a local administrator account. There are no other accounts on the computer. I get the same grey box when ever I try to log in to the Microsoft account through the store, cortana or accounts. I can log in to my MS account through Firefox but that doesn't help with using any of the features.

As of today the search box is not working either. It was working before but a bit glitchy at times.

I tried the clean boot thing but still could not sign in the MS account so I put it back to normal start mode.

I hope you can come up with a fix for this .

Mark

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Hi,

Let us try to run System File Checker (SFC Scan) as this could be an issue with corrupt system files.
System File Checker is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files
Perform System File Check (SFC), and then check if this fixes the issue.
Follow the steps:
⦁    Press Windows Key + X.
⦁    Click on Command prompt (Admin).
⦁    In Command prompt, type ‘sfc /scannow’ without quotes and hit enter.
Also see: http://support.microsoft.com/kb/929833 
Also applies to Windows 10.

Let us know if the issue is resolved or if you require further assistance.

Thanks,
Yaqub Khan

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Hi Yaqub Khan;

I ran the sfc scan and there were no issues. I also ran a dism/ restorehealth scan, again no issues.

What next?

Thanks,

Mark

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I too am facing exactly the same problem with windows 10.. and none of the above steps is helping to sign in the Microsoft account

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Hi,

I understand the inconvenience you are facing. let me help you in resolving the issue.

I suggest you to try the following and check if that helps:  

  1. Open the Task manager.  Here’s a tip:  Press CTRL+Shift+ESC.
  2. Click File > Run New Task
  3. Make sure you have a check mark beside “Create this task with administrative privileges”
  4. Type Powershell
  5. Type the following in the Powershell prompt:
    $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
  6. Close the Powershell window
  7. Reboot

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

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Last updated October 21, 2020 Views 19,058 Applies to: