Windows 10 password reset on a new dell laptop

Hi Srikanth,

Thank you for posting your query on Microsoft Community.

I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if password is entered incorrectly.

To assist you better, please provide us the below information:

• What is the error message  you receive when you try to login with user name and password?
• Have you made any changes to the computer prior to the issue?
• Have you tried to check with different keyboard?

I suggest you to check if caps lock is enabled and leading to incorrect password. Try to check if Num lock is disabled or not.

I also recommend you to use On-Screen Keyboard to enter the password and check if it helps.

1. On the user login screen, click on Ease of access which is at the bottom right corner of the screen.

2. Then click on On-Screen Keyboard. 

3. Using On-Screen Keyboard, try to enter the password. 

Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

Thanks for replying .. 

I tried with Onscreen keyboard as well, but I think I forgot the password now.. I tried all the passwords I remember...no one is working now ..

Hi Srikanth,

Thank you for your response with the current status of the issue.

Refer to the below steps and check if it helps.

Step 1: I suggest you to perform startup repair of the Computer and check if it helps.

First, I suggest you to download the ISO file of Windows 10 from below Microsoft Help Article and create a Media Installation Disk.
Then try to perform the below methods and check if it helps.
https://www.microsoft.com/en-in/software-download/home

Type the following command and hit on Enter Key:

        net user administrator /active:yes

4. Then Restart your Computer.

5. Login to the default administrator.

Step 3: After logging to the default administrator account, please go to the accounts page.

Then I recommend you to create a new user Account and check if you are still facing the same issue or not.

http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-accounts

When you are done with the troubleshooting the issue. Then disable the default administrator account.

1. Press Windows Key + X Key.

2. Click on Command Prompt(Admin).

3. Type the following command and hit on Enter Key:

        net user administrator /active:no

4. Then sign out or restart the Computer.
5. Try to login with the new user account.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.