Windows 10 Password Reset Issue when connected to a local domain

Hello All,

We have a number of users running Windows 10 Professional x64 which are connected to our local domain.

The domain controller runs Server 2012 R2 and uses group policy to enforce a maximum password age of 30 days.

If the user is signed out when the password expires, they are prompted to change using the below window.

However, if the password expires when the machine is locked (for example the user left the machine on last night) then they see a different screen which does not allow them to change the password.

1) User tries to unlock the PC and gets the below screen

2) The user presses OK and enters their existing password (Iv also tried a new password too)

3) The user gets the below error despite the password does meet the requirements

4) The user presses OK then enters a new password that meets the requirements of the domain ( I have also tried the existing password at this stage)


5) The user gets the below screen

This turns into an endless loop and the only way to bypass this is to use the  option in the bottom left hand corner of the screen and try to login again. This method lets the user change their password with the below screen and works.

This is a Windows 10 bug, it does not affect Windows 7 which we were previously using. I have tested this on machines with a fresh install of Windows 10 Professional, and with upgraded machines.

Please can someone advise when this will be fixed?

Answer
Answer
This question is outside the scope of this site (for consumers) and to be sure you get the best (and quickest) answer it should be asked either on Technet (for IT Pro's) or MSDN (for developers)


If you give us a link to the new thread we can point some resources to it
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Question Info


Last updated June 16, 2023 Views 1,987 Applies to: