I have 2 Windows 10 computers, both of which were upgraded from Windows 7. On each of them I converted my local account to my Microsoft account, and then I added my kids to set up screen time limitations, etc. They both worked fine at first, and one of the two still works fine now. But the other one stopped reporting time used, and the screen time and settings can no longer be configured from the Microsoft family website.
Here is the error I am seeing on the computer:
"We couldn't connect to Microsoft family right now, so your family on this device might not be up to date."
So I checked the network settings, reset the cable modem and router, etc. But as I said, one computer continues to work fine, while this one stopped connecting. Then I ran the Microsoft Account Troubleshooter (microsoftaccounts.diagcab) and it said it fixed some things, but the problem persists even after a reboot.
Running the troubleshooter again, it is still showing the following:
"The following settings have sync turned off: Installed Apps"
"No rootcauses found and created logs"
I have checked, and I believe I have all sync settings turned on for my account, however none of the settings mentions syncing apps. What am I missing and what could have changed? This computer worked fine initially.
Thanks for any help anyone can provide.