Windows 10: Admin password and user ID changed - cannot change to original ID to login.

Hi John,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience you are facing in Windows 10. I will assist you with this.

Please let us know have you tried to reset the password and check if it helps. If not I suggest you to follow the link below and see if you are able to reset the Microsoft account password.

https://account.live.com/password/reset

Hope the above information helps. Reply with necessary information and the result to help you further. Thank you.

I am in this identical situation, except I am the one who forgot the password. I have tried twice to reset the password, but when I enter the new password the computer responds that my device is off-line and that I should enter the previous password, presumably the one I forgot. The help offered here is no help at all.

Hi,

Greetings..

You need a local user account if you need to use PC,For that you need to create super admin account.

Try this steps.

There is an inbuilt admin account in Windows known as Super admin account.

if you wish you can enable it,using the following steps.

• on your login screen,hold Shift key and Press restart.

• It will boot into safe mode.

• On that,click on troubleshoot->advanced-> Command Prompt.

type the following command in command prompt.

net user Administrator /active:yes ( leave one Space after Administrator.)

Hit Enter.

You Will get a confirmation message stating Command Completed successfully.

Now,Restart your PC again and click on new admin account that displays ( which doesn't require any Password) 

And Create a new user account..

Hope it is helpful.

 have tried to use account.live.com to fix the problem, but it keeps getting rejected because we do not have enough information e.g. credit cards used and emails from his account.

For the record, your answer was not helpful. I clicked on the "Helpful" button to see if there was an "unhelpful" tag choice and true to my recent microsoft experience, there was not and by clicking on it there is no way of reversing it.

Microsoft are failing miserably here and have been absolutely useless in product design and customer service.  I have also been told to call them. That's a couple hours of life we will never get back. Other alternative is to hire a hacker to hack the password!