Hi Mauro,
Thank you for posting your query on Microsoft Community.
I understand that you are facing issues with your Microsoft Account.
Try the following suggestions and check if it helps:
I would suggest you to run Microsoft account troubleshooter and check.
The Microsoft Account Troubleshooter scans your system for issues and repairs problems that are found in relation to your Microsoft Account.
The following issues are checked by the Microsoft Account Troubleshooter program:
•Corrupt Microsoft Account settings
•Can’t connect to the sync service
•Problems with Microsoft account Policy
•Microsoft Account required
•Connection issues due to proxy or certificate issues
•Check for roaming GPO enabled status
•Problem with system registration
•Signed in with a guest account, or Roaming User Profiles enabled
•You are not connected to the Internet
•Proxy Settings
•You have reached your daily sync quote
•Sync your settings is turned off
•Check system not activated.
Refer to the following link to run the troubleshooter:
Microsoft Account Troubleshooter
http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab
If the issue persists, Try to create a new user account and then transfer all your data's to the new user account as the current user account may be corrupted.
You can refer to the link below for more information on
how to create new user account:
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Note: Applies to Windows 10 as well.
Once the new user account is created, kindly follow the steps below:
Copy and paste the data files to the new user profile.
Follow the steps to copy the files from the old Microsoft account to the new account:
a) Press/tap Windows
and x together and select
Windows Explorer.
b) Click/tap on View tab and click/tap on
Options at the top right corner.
c) Click/tap the View tab, and then click/tap
Show hidden files, folders, and drives.
d) Uncheck the box which states Hide protected operating system files.
e) Click Yes to confirm, and then clickOK.
f) Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
g) Select all of the files and folders in this folder, except the following files:
•Ntuser.dat•Ntuser.dat.log•Ntuser.ini
h) Right click/tap and Select Copy.
i) Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.
j) Right click/double tap inside the folder and selectPaste.
k) Restart your PC and check if you are able to log in to the computer using the new Microsoft account with all the files of the old account.
Once all the data's are transferred you can connect your New user account to old Microsoft account by following the section "Signing in with a Microsoft account" in the below mentioned link:
http://windows.microsoft.com/en-us/windows-8/microsoft-account-tutorial
Once all the steps are done and the count is set up properly, You can delete the old Microsoft user account. Follow the steps below to do so:
Follow the steps to delete the corrupted user account profile:
a) Login to your new User Profile.
b) Click/tap on the “Windows logo” and type “User Accounts”.
c) Now, select “Settings” and then select the “User Accounts” icon.
d) Click/tap on “Manage another account” and then select the user account that you want to delete.
e) Click/tap on “delete the account”.
f) Depending on whether you want to “Keep the files” or “delete the files” choose the appropriate option.
g) You can delete the other accounts similarly.
Please reply with the status of the issue, so that we could help you better.
Thank you.
