Says to enable cookies but cookies are already enabled- Windows 10

I just upgraded to windows 10 from windows 7 on my PC.  In order for me to access my Microsoft account, I have to log on using the accounts page.  When I click to log on to my Microsoft account, the box pops up for 1 second, then closes itself.  I have tried multiple times from multiple different screens.  I went on Microsoft Edge, and it tells me that I must enable cookies in order to access outlook or to log on to any Microsoft sites.  I followed the instructions to enable cookies in the settings... but they are already enabled.  I went into my internet option in my computer's settings thinking that may be the issue, and again, cookies are already enabled.  Without logging on, I can't use any of the Microsoft features.

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Hi,

Thank you for being a part of Windows 10.

The issue could be due to some third party programs. I would suggest you to boot the computer into clean boot and check if the issue persists. Clean boot will eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Note: Follow
How to reset the computer to start as usual after troubleshooting with clean boot from article KB929135 to reset the computer to normal mode.

Hope this helps. Let us know if you have any other issues with Windows in future.

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I tried the clean boot, it did not work.  I am still getting the same messages.

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Last updated July 16, 2021 Views 2,507 Applies to: