Assure subscription

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Thank you.

Hi: 

      I just bought into the "Assure"  yesterday at the suggestion of a tech, but  have no idea of what it is.  I had a virus problem which they fixed, but for the money I spent how long is the subscription for; 6 months or a year and what do I get in return "that one fix from the other day"?

Frank

This is the help you offer? The question was in regard to an ASSURE subscription 

Your membership benefits                               
Assure covers it all, as often as you need:          

• Virus Removal and Protection
• Premium Software Support
• Advanced PC Tune-Up
• In-store personal training

Click here to go straight to Answer Desk
or call (800) 642-7676. 

Sign in using your Microsoft account.

Chat or request a call to get started.

Although It seems that the others with this subscription did not get the info. above in an email, it does not much matter. Because outside of using the phone to call for tech support, which is no picnic and has varying results, I have had no success with accessing the account on line. Even though I created a Microsoft account.

 Also, I have recently been automatically charged for another years subscription. I do not recall being informed of this when I first purchased the Assure plan and I did not receive an email warning of the upcoming renewal.

I have tried the links and suggest ways of contact with no success.

This is unexceptable. I expect more from Microsoft.

Remove your card from your profile. I noticed that my payment information was saved to my profile. I intend to do the same, after reading all the comments that only serve to reinforce my opinion of this "support"

And for the record, if I cannot get this subscription cancelled, I intend to dispute the charges with my bank.

At least they sent me a warning email 1 month before my renewal date... sorry for what happened to you regarding MS Assure (is a fraud, in my eyes)

Thanks for the other info!

What a useless answer.  Go to the Forum???!!!  That's an answer for a rather basic question.  BAH!