Windows 10 version 1709 computer will not wake from sleep

Hi Ron,

The challenge that you are experiencing can occur due to several reasons such as, corrupted system files, incorrect power plan settings, etc. To better assist you, kindly answer the following questions:

• When did the issue start? Do you remember if changes were made to your computer before the issue started?
• What are the exact troubleshooting steps that you've taken so far? This is for us to avoid providing the same steps.

We look forward to your response.

It is possible that your power plan settings were changed, that's why you're experiencing this issue. Let's check if it is properly set. Kindly follow these steps:

1. Type power & sleep settings on the search bar.
2. Click on Power & sleep settings.
3. On the right panel, click on Additional power settings.
4. Look for the current power plan that you are using, click on Change plan settings, then take a screenshot.
   
5. Click on Change advanced power settings, then expand Sleep.
6. Expand all the options under Sleep, then take a screenshot.

Post your screenshots here so that we can check them.

We'll patiently wait for your response.

Hi , I hope this helps.   

There's a possibility that the issue that you are experiencing when waking up your computer from sleep is due to software conflicts. We recommend that you try to perform a clean boot on your PC. A clean boot starts Windows using a minimal set of startup programs and drivers. To perform a clean boot on your PC, kindly follow the appropriate troubleshooting steps in this article: How to perform a clean boot in Windows.

Kindly get back to us with the results of the clean boot.

I had same prob, and I reinstall slightly older Display driver, and the prob fix

Hi,

I have also laptop like yours and I ask MSI for support and they solved the problem, here is the answer o got:

"Please uninstall current Intel Graphics driver and then install the one (version: 15.60.0.4849) downloaded from the link below.
Uninstall the driver from Programs and Features: https://www.msi.com/faq/
Intel Graphics driver version 15.60.0.4849:
https://downloadcenter.intel.

Best Regards,
MSI Notebook Technical Application Department"