As the title says, my laptop does not shut down or restart when I try to do so through the Start menu. I just go to the Start menu, press the shut-down symbol and then Shut Down or Restart, but my laptop does not react in any way. It does not shut down or restart, it just keeps running, unless I press the physical button to shut it down. The same thing happened when I tried to reset the laptop. The box saying that my laptop is being reset and is going to restart disappeared, but the laptop did not do anything else. I assume this was the part where it would be restarted, but nothing happened. I could use the laptop as if it dod not do anything. But I still could not shut it down or restart.
I have not found anything that was similar to my problem, and all that eventually could help, did not. Mostly because restarting the laptop would have been necessary, but does not work.
