Question

Q: Windows 10 Crashes On Return From Sleep - HAL_INITIALIZATION_FAILED - hal!HalFlushCommonBuffer+0x95B7

After upgrading Windows 7 Ultimate (64) to Windows 10 Pro (64) my HP a6750f had been working quite well with one exception.   On every attempted return from Sleep the system will crash (BSOD) and restart.   After the usual run around from HP and being told there will be no new drivers or BIOS for this system I am within minutes of using the GoBack procedure to uninstall Windows 10.  

Here is the output from the WhoCrashed utility:

 

On Wed 8/12/2015 1:48:49 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module:

hal.dll (hal!HalFlushCommonBuffer+0x95B7)
Bugcheck code: 0x5C (0x110, 0xFFFFFFFFFFD01000, 0x2A, 0xAEC6A6)
Error:
HAL_INITIALIZATION_FAILED
file path: C:\WINDOWS\system32\hal.dll
product:
Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check appears very infrequently.
This is likely to be caused by a hardware problem problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

The above stated bugcheck is reproducible on the following platform:

 

System Manufacturer HP-Pavilion
System Model FQ563AA-A2L a6750f

Processor AMD Phenom(tm) 9650 Quad-Core Processor, 2300 Mhz
BIOS Version/Date Phoenix Technologies, LTD 5.13, 07/05/2009

Answer

A:

Doing one last Google search for, Windows 10 Crash Sleep,  a Windows 7 entry popped up indicating that the Desktop Window Manager process (not entire system) would crash on return from sleep causing a loss of all Aero functions.    After reading that entry I realized that it was my bug from when I upgraded to Windows 7 over 5 years ago.   As the symptoms were so similar I implemented the  Windows 7 fix and low and behold my return from sleep crashes were gone. 

And the fix is:

 

1.‬ Open a Commnad Prompt window (Run as Administrator) and enter the following command:


‪‬ C:\WINDOWS\system32> bcdedit /set useplatformclock true

‪‬ 

2.‬ Verify that useplatformclock is on/true.

 

C:\WINDOWS\system32>bcdedit /enum

 

Windows Boot Manager
--------------------
.

Windows Boot Loader
-------------------
.

.

useplatformclock        Yes

 

C:\WINDOWS\system32>


‪3.‬ Restart the computer then test the SLEEP function.

 

 

The above fixed the return form sleep crash on my system as stated in first entry above.

 

 

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Views: 19810 Last updated: December 3, 2017 Applies to: