Windows 10 - Bad Screen after wakeup from sleep

After updating my windows today, I am facing issue when wakeu from sleep.

The screen is all garbled and i can see a square(big) moving when i move the mouse pointer.

Edition: Windows 10 Home Single Language

Version: 1703

OS Build: 15063.332

Graphics: NVidia GeForce 940M

Driver: 22.21.13.8205

The screen looks like as in the pic

Hi,

There may be several reasons why this is happening to your screen after the update. To assist you better with your concern, kindly answer the questions below:

  • Does this only happen when your system wakes up from sleep mode?
  • Are you able to login without any issues when you try to restart your laptop?
  • What is the current build of your system?
  • Have you done any troubleshooting steps?

We look forward for your response.

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when wakeu from sleep.  The screen is all garbled and i can see a square(big) moving when i move the mouse pointer.

What is the login state then?  E.g. would you just be allowed to swipe the Lock screen out of the way or would you still have to sign in?  In any case activating Narrator could help clarify what is happening and possibly serve as a workaround.  In W10 CU the shortcut has been changed to  Win+Ctrl+Enter.  Also, depending on the login state you may be able to use the Project dialog to try to refresh the screen.  Press Win-P, CursorUp, Enter to try that.  Of course it would be even better if you had a second monitor to attach in case you would be seeing something more useful there.  Again, though, Narrator could help describe things on an unseen screen if that's where keyboard focus was going.

 

FYI

Robert Aldwinckle
---

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Hi,

There may be several reasons why this is happening to your screen after the update. To assist you better with your concern, kindly answer the questions below:

  • Does this only happen when your system wakes up from sleep mode?

---> Yes it only happens when I wakeup the laptop from sleep.

  • Are you able to login without any issues when you try to restart your laptop?

---> Yes after restart or wakeup from hibernate, all is fine

  • What is the current build of your system?

---> The problem started after windows update installed the updates automatically.

---> When I reported problem the versions were

---> Edition: Windows 10 Home Single Language

---> Version: 1703

---> OS Build: 15063.332
---> Graphics: NVidia GeForce 940M
---> Driver: 22.21.13.8205

---> But yesterday I upgraded to windows insider preview release thinking that might solve my problem, but no luck. The current build is 16199 with latest NVidia driver available on NVidia website.

  • Have you done any troubleshooting steps?

---> What steps should I perform? Please guide.

We look forward for your response.

I have provided answers inline in the quote.

Thanks to help me out.

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when wakeu from sleep.  The screen is all garbled and i can see a square(big) moving when i move the mouse pointer.

What is the login state then?  E.g. would you just be allowed to swipe the Lock screen out of the way or would you still have to sign in?  In any case activating Narrator could help clarify what is happening and possibly serve as a workaround.  In W10 CU the shortcut has been changed to  Win+Ctrl+Enter.  Also, depending on the login state you may be able to use the Project dialog to try to refresh the screen.  Press Win-P, CursorUp, Enter to try that.  Of course it would be even better if you had a second monitor to attach in case you would be seeing something more useful there.  Again, though, Narrator could help describe things on an unseen screen if that's where keyboard focus was going.

FYI

Robert Aldwinckle
---

Hello Robert,

I followed steps you mentioned.

1) Enabled Narrator.

2) after wakeup from sleep, narrator tell me that I am on lock screen. Then I type my password and can login to desktop. When i click some desktop icon, narrator tells which icon i selected. So it seems problem with bad display only. Windows is up in the background.

3) I tried to connect another display using HDMI(the only option on my laptop) and the same bad screen appears on monitor also. i tried Duplicate/Extend/Second screen oly options, but no luck.

Please guide me what else I can do to fix the problem.

Thanks & Regards....

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after wakeup from sleep

Only then?  This sounds like the wrong display adapter is being used then.  Unfortunately with CU they have made it more difficult for us to check out what is happening in that regard.  For example Control Panel no longer has Display settings and right-click Properties on Desktop no longer gets to it.

Oh.  I'm wrong.  It's Display Settings is a modern Settings page first.  Then you can get into Display adapter properties more conventionally as a link near the bottom.  See if there is something that you can do in there.  If it is your nVidia driver perhaps you could invoke a Roll back.  Unfortunately I only have one video adapter on my Surface so I can't guide you if it looks as if you are using a different one than you would be expecting. 

It's good that you have been able to figure out how to use Narrator.  If you have another computer that you can use to help use it some more, e.g. to experiment with more of its commands and mimic what you want to do with the problem machine, this task would be less daunting I'm sure.

 

Good luck

Robert
---

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The screen looks like as in the pic

The make is HP, so going to them or their forums may be a good idea.  For example, they would be in a better position to know if your model actually has two video adapters and if so how you could switch between them.  There is actually a term for this and manufacturers used to provide a special driver for facilitating it, in order to optimize tradeoffs between display performance, battery life and reduce heat...

Switchable Graphics
(BING search for
    laptop integrated video multiple adapters site:HP.com
)

 

HTH

Robert
---

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Hi

The problem is the latest Intel Graphic driver. The wont work properly. in the Insider previews.  have the same bad Screen after rewoke from sleep.  After install the lates Insider preview 16226, Windows update installed the Intel driver packet from 06/02-  ....19.4692 .  This give the LSD Screen. Go back to a previous Intel GFX package.  ...19.4678.

https://downloadcenter.intel.com/download/26836/Graphics-Intel-Grafiktreiber-f-r-Windows-15-45-Uhr-?v=t

this fix the issue

Ronny

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I had the exact same issue as described above.  Found the latest video driver on Intel website, which seem to have addressed the issue.

FYI, I have a ASUS desktop with integrated intel graphics card.

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Last updated August 29, 2020 Views 2,484 Applies to: