Ask a new question

The login screen won't load after clicking on the home page and I can't restart in safe mode

Operating System
==================
Windows 10 latest Windows 10 update (Fall Creators Update) (not insider build)

==================
Lenovo Yoga 3 11 inch laptop

Description of problem
==================
On my Windows 10 Lenovo Yoga 3 laptop the login screen doesn't load after clicking on the home page.

Please have a look at this video of the problem

https://www.youtube.com/watch?v=TV2FjH5v6iw

I can't restart in safe mode (when I click Shift click it doesn't show me the option to restart :(

When this issue began
==================
Today

Recurring issue
==================
Yes

Date of purchase
==================
2015 or 2016 ?

Under Warranty
==================
Yes

Cause/Steps to recreate the issue
==================
It does the same thing every time I boot

What I've tried so far to resolve the issue
==================
Tried to boot in safe mode but I can't


Thanks a lot for your help ! 
First you will need to force your machine to get into the recovery screen.
To do this boot up and wait for the blue windows screen with the spinning circle, when you see that press and hold power button to shut down.
Boot up again and do the same thing by waiting for the blue windows screen with the spinning circle then shut down, power up for the 3rd time and you should get repair screen.
Let it run.
You will then get a screen with the Automatic Repair, select the Advanced Options.
Try and reset your computer but do NOT remove apps and data.

https://www.tenforums.com/tutorials/2294-boot-a...

If this doesn't work you're going to have to do a clean install.
And then I would block the update for now. At least until Spring.


http://www.thewindowsclub.com/rollback-uninstal...

https://www.computerworld.com/article/3232632/m...

https://answers.microsoft.com/en-us/windows/for...

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Advanced Options

Boot into the recovery environment again, then try performing a startup repair.

If that does not work...

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
twitter/adacosta
groovypost.com

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Guillaume, start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks a lot to both of you.

I switched off the PC and rebooted and it worked perfectly.

Hope the issue won't happen again.

Should I do a restoration point on a USB drive?

Thanks again,

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

No, don't keep monitoring and see how it behaves and let us know if anything changes.
Best,
Andre
twitter/adacosta
groovypost.com

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

No, don't keep monitoring and see how it behaves and let us know if anything changes.

OK, thanks for your answer.

Is there a way to avoid the same issue in the future?

Thanks!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry, my brain is bit fried. I meant, keep monitoring. I recommend you create several system restore points and also have a backup you can restore in case this happens again:

https://www.groovypost.com/howto/windows-10-ena...

System Image backup:

http://answers.microsoft.com/en-us/windows/wiki...
Best,
Andre
twitter/adacosta
groovypost.com

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated December 27, 2023 Views 1,142 Applies to: