shutdown/hibernate issue on windows 10

Original title: problem with putting my laptop to shutdown and hibernate

hi.

when i click on shutdown button or hibernate button in start menu, system performs a log out and screen goes off and nothing else. fan are working and led light are on. i give it some hours but it didn't shutdown. in this state it woke up when touch pad or keyboard used and you face a welcome picture and log in screen. hibernating goes the same way.

only sleep and restart button work as expected.

the problem start after i install win 10 with an USB drive. first it just happened sometimes when i wanted to hibernate laptop. i did a restart and it work fine again for a while. then windows install some updates. 2 driver updates successfully finished but kb 3156421 fail to install. it just show "we couldn't finish the update" and undo it. after restart i face some internet access problem (solved by manually enabling some rules in firewall settings.) and this strange problem.

i'm try almost all suggested answers in net and they did't work. also chat with someone from Microsoft support but problem still exist.

i use ubutu along side windows and it shutdown system well so i don't think it has something to do with hardware but i write my hardware information:  

laptop model: lenovo z410.

cpu: intel cor i7 4702mq

ram: 8 gig

vga: intel hd 4600 + geforce 740m 2gig

hard 1 T

 

Question Info


Last updated September 11, 2019 Views 2,386 Applies to:

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Hi,

I really appreciate your effort and time for trying troubleshooting steps.

I would like to know what is make and model of your computer to assist you better?

Meanwhile, I suggest you to try below steps and check it helps,

Method 1:

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

1. Press Windows key + X and click on Device manager.
2. Locate for display adapter and click on it to expand.
3. Right click on the device and click on uninstall.
4. Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.

If that doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the device and click on update.

Method 2:

If the above method did not help to fix the issue, I suggest you to go to the computer manufacturer website and download the latest updated display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

  1. Right-click on the setup file of the driver and select Properties.
    2. Select Compatibility tab.
    3. Check Run this program in Compatibility mode.
    4. Let the driver install and then check the functionality.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

Thank You.

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Hi,

I really appreciate your effort and time for trying troubleshooting steps.

I would like to know what is make and model of your computer to assist you better?

Meanwhile, I suggest you to try below steps and check it helps,

Method 1:

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

1. Press Windows key + X and click on Device manager.
2. Locate for display adapter and click on it to expand.
3. Right click on the device and click on uninstall.
4. Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.

If that doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the device and click on update.

Method 2:

If the above method did not help to fix the issue, I suggest you to go to the computer manufacturer website and download the latest updated display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

  1. Right-click on the setup file of the driver and select Properties.
    2. Select Compatibility tab.
    3. Check Run this program in Compatibility mode.
    4. Let the driver install and then check the functionality.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

Thank You.

thank you for your reply.

i try both methods. they didnt help. my laptop is lenovo z410 as i mentioned. lenovo give a disply driver for windows 10. the problem still present with that. also windows suggest an update for it and updating didnt help.

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Hi,

Since the issue persists, I suggest you to go to the computer manufacture website download the latest updated VGA driver for Windows 10 and install the same. Please check the below link,

http://support.lenovo.com/in/en/products/laptops-and-netbooks/ideapad-z-series-laptops/ideapad-z410-notebook?tabName=Downloads&linkTrack=Mast:SubNav:Support:Drivers and Software|Drivers and Software&beta=false

Hope it helps.

Thank you.

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thank you for your answer

i don't think it to be a driver problem since i installed all lenovo z410 driver for windows 10 and the issue presists. then windows suggest some driver update including drivers for inrel hd 4600 and geforce 740 m and installed them. they made no change about this problem.

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Hi,

I regret the inconvenience. Let us try the below methods and check if it helps.

Method 1: Run power Troubleshooter

Try to run Power Troubleshooter which is built troubleshooter and you may follow the steps mentioned below to run it.

  1. Press the Windows key and X at the same time.

  2. Now click on Control panel.

  3. In the search box of Control Panel type Troubleshooter, and select troubleshooting among the list.

  4. Under System and Security, click Improve power usage.

  5. Now try to run the troubleshooter and check if it helps.

Method 2: Fast Startup component.

It could be a compatibility issue with the new Fast Startup component.

Try the below steps and check:

  1. Open Control Panel / Power Options.

  2. On the Left side menu, select Choose what the power buttons do.

  3. Select Change settings that are currently unavailable.

  4. Scroll down to the Shutdown settings section.

  5. Remove the check mark from the Turn on Fast Startup option.

  6. Select the Save Changes Button.

Shut Down the computer, wait a couple of minutes and then use the Power Button to start the computer.

Method 3: Reset and restore the power plans to default.

  1. Click “Windows Key + X”, and then click on command prompt.

  2. In the command prompt, type powercfg –restoredefaultschemes and hit Enter.

  3. Exit command prompt.

Method 4:Create a new power plan.

  1. Type "Power Options" without the quotes in Search bar and click on it.

  2. Click on create a power plan

Please get back to us with the status of the issue. We are happy to help you.

Thank you.


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hi. 

turning "fast startup" off solved "turn off" problem. thanks

but still the hibernate problem is there.

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Hi,

Glad to know that Fast Startup helped you to resolve the issue.

But still as you are facing issue with Hibernate I suggest you to follow the bellow steps to resolve the issue.

Follow the bellows steps and check if you are able to enable Hibernate option on Windows 10.

1. Press Windows + R keys on the keyboard to launch RUN dialog box.
2.  Type powercfg.cpl and press Enter. It will open Power Options window.
3. Now click on Choose what the power buttons do link given in left sidebar.
4. Then click on Change settings that are currently unavailable link given at the top and scroll down to bottom.
5. You'll notice that Hibernate option is unchecked. Enable the option and apply the changes.
6. After performing above steps, check if you are able to Hibernate Windows 10.

For reference:
https://support.microsoft.com/en-us/kb/920730

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

Thank you.

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Hi, and thanks for your concern.

as i mentioned in question hibernate option is enabled but don't work correctly. i disable it and enable it again but not solve the issue.

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Hi,

Thank you for responding us with the status of your issue. Let us try these steps and check if it makes any differences.

Method 1: Check for Windows Updates.

I suggest you to install the latest windows 10 updates, please follow the steps to install all the windows updates.

If you want to check for the update now, select the Start button, then select Settings  >Update & security > Windows Update> Check for updates.

Method 2: Clean boot.

Place the Computer in a clean boot state and find out the service/application that might be causing this issue. You may refer to the following link to find out how you can determine the service that is causing this issue:

https://support.microsoft.com/en-us/kb/929135

Note: Once you're done with clean boot, follow How to reset the computer to start as usual to reset your computer to the normal startup.


Hope it helps.

Thank you.

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Hi.

as i mentioned in my question windows update kb 3156421 didn't instll and windows says "we couldn't finsh th update, undoing changes" now the update kb 3163018 goes the same way. 

i perform a clean boot but still i wasn't able to hibernate my laptop.

update: i also try to update windows in clean boot. it makes no difference.

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