laptop not shutting down

Hello,

The previous update you've installed could be the cause as to why you encounter this issue. We would like to ask for additional information. Please provide the following:

• Which build of Windows 10 are you using? To know about it, hit Start, type Winver and then press Enter. You could also press Windows Key + R, type Winver into the Run dialog and press Enter.
• Were there any changes, and newly installed applications on your device that may have affected your computer's performance?
• Can you tell us what troubleshooting steps have you done so far?

Furthermore, we suggest that you disable the Hybrid Shutdown manually. Here are the steps:

1. Go to Control Panel.
2. Select Power Options.
3. On the left side of the window, click Choose what the power button do.
4. If in case it is needed, click Change settings that are currently unavailable, under Define power buttons then turn on password protection.
5. From the enabled options, under the Shutdown settings section, uncheck Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown. Click Save changes to save.
6. Try to shut down the computer once again.

Looking forward to the requested information and the results of the recommended troubleshooting steps.