Windows 10 Forum Top Contributors:
June 10, 2024
Windows 10 Forum Top Contributors:
Ramesh Srinivasan - neilpzz - _AW_ - Reza Ameri - franco d'esaro ✅
Battery Issues after Windows 10 update
Well I posted on a previous thread (that can't be found now) that the latest Windows 10 update fixed my battery issues. Well I lied. New day, dead battery. After turning off all the sleep settings everywhere as suggested, my laptop does not completely
shut down when told to do so. Come on Microsoft - fix the issue.
This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Hi BovineStorm5965
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
Press Windows key + X
Click Device Manager
Expand Batteries
Right-click Microsoft ACPI-Compliant System.
Choose Update Driver Software.
Make sure you are connected to the Internet, the check for updates.
a. turn off the computer and remove the battery and AC adapter.
b. press and hold the power button for 30 secs and reconnect the AC adapter
c. turn ON the computer and continuously tap F2 to boot into the BIOS, when you're in, press F9 to load defaults and press F10 to save and exit.
d. boot into Windows (while still having just the AC adapter plugged-in) then reinsert the battery.
Check if its working...
Other things you can try....
1. Run Windows 10 Battery Diagnostics
If your battery isn't fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.
Open Start > Settings > Update & security > Troubleshoot
Scroll down then click Power
Click Run the troubleshooter
Complete the wizard then restart your device to see if the problem is resolved.
Most laptop computers include their own factory diagnostics utilities, too. It is recommended you also use those to test your battery. Accessing the diagnostics will vary by manufacturer, so, consult the documentation that came with your computer. Before you run a test, you might need to first fully charge the device to 99 or 100 percent, disconnect the AC adapter, boot into the diagnostic utility then run the test.
2. Check if Your AC Power Supply is Properly Connected
Sometimes the power cable connected to your AC power supply brick might be loose. Check to make sure it is fitted and secured properly.
3. Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues
The other day, my house had some serious electrical issues going on. You would be amazed how much voltage issues can affect the performance of your system. Plugging in my laptop into an outlet within my room dimmed the light, while an outlet in the living room caused it to wink.
Another room it remained constant but charging was horribly slow. This, of course, meant I had low voltage issues and with so many appliances competing for the little bit of faulty energy, it made it even worse. Ultimately, I ended hiring an electrician to sort out the issues. After fixing it up, my laptop started charging normally.
4. Test with Another Charger
I mentioned the AC power adapter earlier. It's possible your charger might be the culprit. If you have a working spare laying around the home, give it a try to see if it charges. You can also borrow one from your work colleague if you don’t have any. If you don't have access to another charger, try yours on another laptop to see if it charges the device.
If you are mixing and matching laptop power adapters, make sure you choose the correct power supply (https://www.amazon.com/s/ref=nb_sb_noss_2?url=s...). Read the brick and make sure it has the same polarity and voltage as the adapter for your laptop.
5. Remove All External Devices
If you keep external devices such as a smartphone, a USB external drive, mouse, printer and anything else attached to your system while charging, it will take longer for your battery to reach 100%. Make sure you disconnect all of those devices so your system won’t be competing with all the other electronics.
6. Check Your Connectors for Dirt or Damage
If your laptop has a modular battery, remove it then check for any damage or to see if it needs cleaning around the contacts and inside the battery compartment. Also, check if there are any dust particles inside the charging port that might be preventing the battery from charging.
7. Check for BIOS and Chipset Driver Updates
Sometimes your system might be overdue for an update for components such as your BIOS and Chipset. Updates can help resolve bugs that might be preventing the battery from charging efficiently.
8. Press and Release Power Button Reset
Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.
9. Disable Apps and Check Battery Usage in Windows 10
Going back to Windows 10 a bit, recently, I noticed my Surface Pro was taking an unusually long time to charge and the fans started to rev up. Little did I notice the culprit was right there on my Taskbar all along. Slack's Windows client was waiting in an attempt to connect to the Internet. So, checking your apps to determine whats running in the background can help you not only conserve battery life but limit what prevents it from charging faster.
There are a couple ways to do that. Open Start > Settings > Privacy > Background apps. Scroll down then toggle off the apps that might be preventing your device from reaching a full charge.
Still in Settings, open System > Battery > Battery usage by app. This will tell you which apps are using the most battery and you can make a decision what to do, whether to let Windows decide if it should run in the background while not sacrificing battery life.
10. Replace Charger or Battery Module
Ultimately, if you don't see any improvements after trying all the above, then it’s maybe best that you replace either the charger or battery itself. This will require contacting your laptop manufacturer and placing an order. Batteries and the chargers are not necessarily cheap, especially if its an older system. But, if you have no choice, its something you will just have to do to get your system back in working order.
Source....
https://www.groovypost.com/howto/troubleshoot-b...
Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
Press Windows key + X
Click Device Manager
Expand Batteries
Right-click Microsoft ACPI-Compliant System.
Choose Update Driver Software.
Make sure you are connected to the Internet, the check for updates.
a. turn off the computer and remove the battery and AC adapter.
b. press and hold the power button for 30 secs and reconnect the AC adapter
c. turn ON the computer and continuously tap F2 to boot into the BIOS, when you're in, press F9 to load defaults and press F10 to save and exit.
d. boot into Windows (while still having just the AC adapter plugged-in) then reinsert the battery.
Check if its working...
Other things you can try....
1. Run Windows 10 Battery Diagnostics
If your battery isn't fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.
Open Start > Settings > Update & security > Troubleshoot
Scroll down then click Power
Click Run the troubleshooter
Complete the wizard then restart your device to see if the problem is resolved.
Most laptop computers include their own factory diagnostics utilities, too. It is recommended you also use those to test your battery. Accessing the diagnostics will vary by manufacturer, so, consult the documentation that came with your computer. Before you run a test, you might need to first fully charge the device to 99 or 100 percent, disconnect the AC adapter, boot into the diagnostic utility then run the test.
2. Check if Your AC Power Supply is Properly Connected
Sometimes the power cable connected to your AC power supply brick might be loose. Check to make sure it is fitted and secured properly.
3. Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues
The other day, my house had some serious electrical issues going on. You would be amazed how much voltage issues can affect the performance of your system. Plugging in my laptop into an outlet within my room dimmed the light, while an outlet in the living room caused it to wink.
Another room it remained constant but charging was horribly slow. This, of course, meant I had low voltage issues and with so many appliances competing for the little bit of faulty energy, it made it even worse. Ultimately, I ended hiring an electrician to sort out the issues. After fixing it up, my laptop started charging normally.
4. Test with Another Charger
I mentioned the AC power adapter earlier. It's possible your charger might be the culprit. If you have a working spare laying around the home, give it a try to see if it charges. You can also borrow one from your work colleague if you don’t have any. If you don't have access to another charger, try yours on another laptop to see if it charges the device.
If you are mixing and matching laptop power adapters, make sure you choose the correct power supply (https://www.amazon.com/s/ref=nb_sb_noss_2?url=s...). Read the brick and make sure it has the same polarity and voltage as the adapter for your laptop.
5. Remove All External Devices
If you keep external devices such as a smartphone, a USB external drive, mouse, printer and anything else attached to your system while charging, it will take longer for your battery to reach 100%. Make sure you disconnect all of those devices so your system won’t be competing with all the other electronics.
6. Check Your Connectors for Dirt or Damage
If your laptop has a modular battery, remove it then check for any damage or to see if it needs cleaning around the contacts and inside the battery compartment. Also, check if there are any dust particles inside the charging port that might be preventing the battery from charging.
7. Check for BIOS and Chipset Driver Updates
Sometimes your system might be overdue for an update for components such as your BIOS and Chipset. Updates can help resolve bugs that might be preventing the battery from charging efficiently.
8. Press and Release Power Button Reset
Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.
9. Disable Apps and Check Battery Usage in Windows 10
Going back to Windows 10 a bit, recently, I noticed my Surface Pro was taking an unusually long time to charge and the fans started to rev up. Little did I notice the culprit was right there on my Taskbar all along. Slack's Windows client was waiting in an attempt to connect to the Internet. So, checking your apps to determine whats running in the background can help you not only conserve battery life but limit what prevents it from charging faster.
There are a couple ways to do that. Open Start > Settings > Privacy > Background apps. Scroll down then toggle off the apps that might be preventing your device from reaching a full charge.
Still in Settings, open System > Battery > Battery usage by app. This will tell you which apps are using the most battery and you can make a decision what to do, whether to let Windows decide if it should run in the background while not sacrificing battery life.
10. Replace Charger or Battery Module
Ultimately, if you don't see any improvements after trying all the above, then it’s maybe best that you replace either the charger or battery itself. This will require contacting your laptop manufacturer and placing an order. Batteries and the chargers are not necessarily cheap, especially if its an older system. But, if you have no choice, its something you will just have to do to get your system back in working order.
Source....
https://www.groovypost.com/howto/troubleshoot-b...
Information in the above link is sourced from a trusted Microsoft MVP blog.
Andre Da Costa
Independent Advisor for Directly
Report abuse
Details (required):
Thank you.
Reported content has been submitted
5 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated May 18, 2024 Views 11,612 Applies to: